Home › Forums › WoodMart support forum › Unidentified checkout error Unidentified checkout error This topic has 15 replies, 2 voices, and was last updated 4 years, 11 months ago by Elise Noromit. Viewing 16 posts - 1 through 16 (of 16 total) Author Posts May 14, 2020 at 3:03 pm #195021 NathanZParticipant Hi I am using Woodmart with Dokan, and while the checkout works with other themes I am getting an empty error with this theme. Here you can see the process https://www.awesomescreenshot.com/video/101197?key=f37ac15f86d0b46cc842f6e8ae0cfeaf You can only order from UK zones so try this product https://zehu.co.uk/product/melon-watermelon-price-per-kg/ and use postcode N166HD for shipment This is urgent thank you!! May 14, 2020 at 7:02 pm #195068 Elise NoromitMember Hello, Please make a full backup of your site check how it works on the Storefront theme to detect if our theme causes the problem. Best Regards May 14, 2020 at 11:15 pm #195138 NathanZParticipant Backup is done Thank you May 15, 2020 at 9:22 am #195240 Elise NoromitMember Hello, Please install the free Storefront theme and check how it works on this theme. Best Regards May 15, 2020 at 4:21 pm #195402 NathanZParticipant Did you check the video I posted above? It shows how it works well on the free storefront theme. May 16, 2020 at 8:58 am #195475 Elise NoromitMember Hello, Please deactivate all the plugin not related to the theme and provide you FTP access to the private area. Best Regards May 17, 2020 at 6:28 pm #195750 NathanZParticipant I have disabeled most plugins and still doesn’t work. May 18, 2020 at 7:16 am #195821 Elise NoromitMember Hello, Please check the credentials we cannot log in. Best Regards May 18, 2020 at 1:48 pm #195921 NathanZParticipant Have you used the CUSTOM admin login page provided? May 18, 2020 at 2:37 pm #195932 Elise NoromitMember Hello, The functional pages do not work http://prntscr.com/sj1ufk Please configure all the necessary Woocommerce pages. Please check the issue with the Storefront theme. Best Regards May 18, 2020 at 2:52 pm #195933 NathanZParticipant There was a problem with the .htaccess Should be good now. ALl good now. Sorry about that!! May 18, 2020 at 4:02 pm #195941 NathanZParticipant (All good I meant for you to perform testing… checkout still dead. Thanks) May 18, 2020 at 11:01 pm #196003 NathanZParticipant Please can you look into it urgently? This is really a bummer for our new business. Everything froze. Thank you May 19, 2020 at 8:52 am #196048 Elise NoromitMember Hello, The problem is caused by custom PHP you have added to the theme, please remove this code and check again. Best Regards May 22, 2020 at 5:23 pm #197070 NathanZParticipant That was it. Thank you!!! May 22, 2020 at 9:33 pm #197123 Elise NoromitMember You are welcome! If you have any questions please feel free to contact us. Best Regards Author Posts Viewing 16 posts - 1 through 16 (of 16 total) You must be logged in to create new topics. Login / Register