Video not showing

This topic has 5 replies, 2 voices, and was last updated 10 months, 2 weeks ago by Aizaz Imtiaz Awan.

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June 9, 2023 at 8:55 am #473701

Pernilla
Participant

I added a video as background but it is not showing. I did use woodmart template that already had a video and worked fine. The only thing I did was change the youtube url to another video.
I have checked the settings of the video on youtube and everything works, the video is public etc… should not be the problem.
Can you see why it does not work? Thanks 😉

June 9, 2023 at 5:43 pm #473865

Aizaz Imtiaz Awan
Keymaster

Hello,

Please send us the page url where the video is added and also send the screenshot where you add the video.

Best Regards.

June 10, 2023 at 8:53 pm #474030

Pernilla
Participant

The video is located here: https://www.youtube.com/watch?v=tmqzn46tFuk
And I enclose the print screen showing where I added the video.

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June 12, 2023 at 10:22 am #474235

Aizaz Imtiaz Awan
Keymaster

Hello,

Actually, you have added the Embedded URL of the YouTube instead you need to enter the direct YouTube Video URL like we have done now on your Site.
https://ibb.co/X4TH1WM

Please check back your Site after completely clearing the browser cache.

Best Regards.

June 12, 2023 at 10:49 am #474254

Pernilla
Participant

Aha, I understand. Thank you!

June 12, 2023 at 11:00 am #474259

Aizaz Imtiaz Awan
Keymaster

Most Welcome!!!.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.
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