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Website not loading correctly

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #465935

    luke-4572
    Participant

    Hey,

    We have an issue with our development website not loading correctly. Certain elements and styles just don’t seem to want to load in.

    We had this issue, reverted to a backup and it was resolved. However, the issue has occurred again and we don’t know why. Could you advise please.

    #465955

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #466009

    luke-4572
    Participant

    I’ve deactivated the plugins as requested.

    #466108

    Artem Temos
    Keymaster

    As we can see, your website works correctly now. Here is a screenshot https://gyazo.com/273da9d8d489481bcf055f9324805704

    Kind Regards

    #466188

    luke-4572
    Participant

    Hey,

    Thank you. Although things are loading correctly now there is still another issue.

    Users that are signed in see changes that are made to the website. However, users that aren’t signed in see the website without the latest updates. Are you able to suggest what may be causing this?

    I’ve attached screenshots. The first it what I see signed out in a private browser window. The second is what I see signed in, and what the user should see too

    Attachments:
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    #466212

    Artem Temos
    Keymaster

    Hello,

    You have some kind of cache mechanism on your website. You need to clear the cache to see your changes in the incognito window.

    Kind Regards

Viewing 6 posts - 1 through 6 (of 6 total)