Home Forums WoodMart support forum When I install the theme, the website can't open

When I install the theme, the website can't open

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #335892

    LV handbag seller
    Participant

    When I install the theme, the website can’t open,I will receive a prompt: the website has encountered a fatal mistake, but I have never received an email(image 2).
    When I tried to install another theme, I didn’t encounter similar problems.
    I can’t install this theme, please help me.

    Attachments:
    You must be logged in to view attached files.
    #335948

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    I will submit your issue to our development department. Please contact the host support on this issue let them check on their side. I have tried to upload the theme, I have got “Link has been expired”

    Best Regards

    #335989

    LV handbag seller
    Participant

    I have contacted host support. They said that it may be caused by the incompatibility of the theme with my php version php74. They said that my host can install other themes, but cannot install the woodmart theme, so the problem should be caused by the woodmart theme, please as soon as possible Help me, look forward to your reply, thank you

    #336098

    Hello,

    Please provide FTP access and upload the theme but not activate it. We will check.

    Best Regards

    #336181

    LV handbag seller
    Participant

    Okay, I have provided you with a login account and password:

    #336415

    Hello,

    The theme has been installed please check and let us know if there are any products.

    Best Regards

    #336611

    LV handbag seller
    Participant

    好的,主题已经成功安装,谢谢你

    #336612

    LV handbag seller
    Participant

    Ok, the theme has been successfully installed, thank you

    #336666

    You are welcome! We are here to help.

    Wish you a wonderful day!

Viewing 9 posts - 1 through 9 (of 9 total)

The topic ‘When I install the theme, the website can't open’ is closed to new replies.