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White space on mobile version of product page

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #316141

    socialsonya
    Participant

    The page looks good on desktop, but on mobile, when you click on a product, the page displays beautifully (everything is nice and tight), but then when you scroll down to the Description area, there appears a large white empty area of the page (where the click to enlarge icon is) between the Description area and the product pictures. How can I improve this? Thanks

    #316142

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please provide the page URL and screen of this problem, I cannot catch it: https://gyazo.com/14e23c25631a079355c78764952b6ca4

    Best Regards

    #316150

    socialsonya
    Participant

    Weirdly it doesn’t happen all the time. But here is an instance where it does happen: https://www.loom.com/share/0d1816b073ad4d9a896ead4a455f9b99
    From this page: (But it happens from any product page): https://www.girlpaddlers.com/product/paddling-mode-on-jersey-long-sleeve-tee/

    #316470

    Hello,

    Please try to disable “Main carousel auto height” in the Theme Settings > Single Product Images. If the problem persists, provide your site admin access (insert the site credentials into the Private content block under the message area).

    Best Regards

    #317062

    socialsonya
    Participant

    Hi. That is already disabled. Credentials are provided below. Thanks!

    #317070

    Hello,

    Please check your credentials I cannot log in.

    Best Regards

    #317268

    socialsonya
    Participant

    I don’t know why that would be the case but new creds below

    #317412

    Hello,

    The problem was caused by cache. Please check if you see the problem now.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 8 posts - 1 through 8 (of 8 total)