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Wish list issues

Viewing 28 posts - 1 through 28 (of 28 total)
  • Author
    Posts
  • #455971

    gizmoman
    Participant

    I have a few issues with my wishlist

    1. my wishlist icon moves from left to right when highlighting it
    2. When I add an item to my wish list it shows the number of items but when I go to the wish list it’s not there.
    3. you also need to refresh the wish list if you delete any item

    Thanks

    #456322

    Hello,

    Your site is under construction, please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    #456410

    gizmoman
    Participant

    Done

    #456467

    Hello,

    Please provide the login URL.

    Best Regards

    #456790

    gizmoman
    Participant

    please check now

    #457476

    gizmoman
    Participant

    Hi, I still haven’t heard from you?

    #457616

    Hello,

    Please deactivate all the plugins except these ones:

    Contact Form 7
    Mailchimp for WordPress
    Safe SVG
    Slider Revolution
    WooCommerce
    WPBakery Page Builder
    XTEMOS Post Types plugin
    Switch to the parent theme and check.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    I am checking the site and I cannot catch 1 and 2

    Best Regards

    #457862

    gizmoman
    Participant

    Could you please just highlight the wish icon on the top bat to see what happens?
    icon moves from left to right
    I think its a CSS issue and not a plugin issue

    secondly, you only tried it after logging in with an account. if you try it as a guest then when you go to the wish list it just says it’s empty. Please check it on my live site.

    lastly, you always say to everyone to disable all the plugins first but almost 95 % of the time the issues are never plugin related. Artem on the other hand never says it and actually looks into the issue.

    Thanks.

    #458265

    Hello,

    1. The icon does not work correctly due to this custom code.

    Please remove it and it would work well.

    2. Please insert the FTP admin access into the Private content below the message area.

    Best Regards

    • This reply was modified 11 months, 2 weeks ago by Rayan Dunn.
    #458270

    gizmoman
    Participant

    Thanks, it worked. Details attached

    #458692

    gizmoman
    Participant

    I have sent you the FTP details already. Could you please check

    #459025

    Hello,

    We are terribly sorry for the delay.

    I have submitted the case to our developers we will get back to you asap.

    Best Regards

    #459148

    gizmoman
    Participant

    Thanks. Could you also please check the private area? I have asked you twice to delete something.

    #459150

    Hello,

    The problem is caused by the child theme containing a code that rewrites the functionality of the products adding. As soon as you disable the child theme the problem disappears.

    If you have any questions please feel free to contact us.

    Best Regards

    #459152

    gizmoman
    Participant

    Child theme coding was done by you guys, so can you please let me know the offending code in the private area? Also could you please check my request in the private area? Thanks.

    #459303

    Hello,

    Please find this function in the child theme: basel_shortcode_products this function influences and it is out-to-dated customization.

    Please remove this function and check how it works, Please save the whole code separately before any editing.

    Best Regards

    #459306

    gizmoman
    Participant

    Thanks. Could you please check the private content? I have asked you three times so far

    #459753

    gizmoman
    Participant

    I deleted the code section you asked for and tried it. Still the same. when I click the wishlist icon it says product added the wishlist icon on the top bar also shows 1 in it but when i go the wishlist page it says the list is empty.

    #459762

    Hello,

    We have deleted it.

    If you have any questions, please feel free to contact us.

    Best Regards

    #460144

    gizmoman
    Participant

    Thanks, please check my previous message. I did as you asked. Deleted the code and tried and it’s still the same. I can’t add to the wish list.

    #460548

    Hello,

    We have chacked and see you have not deleted the function: https://monosnap.com/file/RQuLDoZPyFCL7kS1pen8WZ7BbBygzw

    Please delete it and check how it works.

    Best Regards

    #460727

    gizmoman
    Participant

    We are simply going in circles because you are not reading messages. As I said in my last post, I did delete the child theme code and tested it. It didn’t make any difference, so I put it back. Anyway, I have deleted it again and uploaded it, so you can test it yourself. Please note, the issue is only for guest users and not for logged-in users.

    #461027

    Hello,

    Please disable the maintenance mode so that we could check how the wishlist works.

    Best Regards

    #461053

    gizmoman
    Participant

    That’s very simple. Please check the private area for the image

    Attachments:
    You must be logged in to view attached files.
    #461694

    gizmoman
    Participant

    It’s almost a month now. So could you please let me know, whether you have found the problem? I have already given the details to switch off the maintenance mode.

    #462351

    Hello,

    We are terribly sorry for the delay. You need to remove the Wishlist page from the cache. And it would work properly.

    If you have any questions please feel free to contact us.

    Best Regards

    #462397

    gizmoman
    Participant

    Thanks. What about the code you asked me to remove from the child theme? do I add that back or just leave it as it is?

    #462675

    Hello,

    Please leave it as it is now.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 28 posts - 1 through 28 (of 28 total)