Home Forums WoodMart – Premium Template Wishlist on mobile is not working

This topic contains 43 replies, has 3 voices, and was last updated by Artem Temos Artem Temos 5 days, 14 hours ago.

Viewing 30 posts - 1 through 30 (of 44 total)
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  • #334411

    itsterry0908
    Customer

    Hello, wishlist on mobile page is not working, how to solve this? It can work normally on desktop, I have wp-optimize cache and redis object cache, not sure if it is cache setting problem, have disabled only for logged-in customer.

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    #334504

    Hello,

    Please provide the admin panel login details of the website.

    Best Regards

    #334530

    itsterry0908
    Customer

    See in private area

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    #334572

    Hello,

    It is asking for a verification to login the website.

    Please disable the verification to let me assist you further.

    Best Regards

    #334581

    itsterry0908
    Customer

    Have disabled, please try again.

    #334721

    Hello,

    Your issue has been Resolved. Please clear cache and check back.

    Best Regards

    #334736

    itsterry0908
    Customer

    I cleared cache both on website and Cloudflare, still not working on mobile device, please check further.

    #334803

    Hello,

    Please deactivate both the cache plugins and check back.

    Best Regards

    #334813

    itsterry0908
    Customer

    Hello,

    I have deactivated wp-optimize and redis object cache, still not working on mobile device, please check again.

    #334887

    Hello,

    Your issue is due to cache as the wishlist is working fine on my end.

    Video: https://jmp.sh/8xysoGo

    Best Regards

    #334921

    itsterry0908
    Customer

    Hello,

    I have cleared the cache on my phone and asked a few friends on their end, but still keeps the same result, wishlist is empty on mobile device, please check the cache setting on my website, I don`t know which cache plugin caused the problem, whether activated or deactivated, still not working.

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    #334931

    itsterry0908
    Customer

    when I cleared cache on desktop and also tried in Incognito window, wishlist also not working, but have turned off for only logged in user, please check it.

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    #335049

    Hello,

    As in the video I have provided, the wishlist is working in mobiles.

    You can try checking on different devices after deactivating the both cache plugins.

    Best Regards

    #335068

    itsterry0908
    Customer

    hello,

    I have deactivated both plugins, also not working on both PC and mobile, when activated also not working for both device, please have a check, I tried in Incognito window, only not working for guest customer. Please fix this as soon as possible!

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    #335106

    Hello,

    I have found that you have made some changes in the child’s functions.php file. Please activate the parent theme and then check the site.

    Please deactivate all the third-party plugins then check back.

    If the problem still continues then leave all the third party plugins deactivated and tell me then we will troubleshoot with the theme plugins.

    Best Regards.

    #335108

    itsterry0908
    Customer

    Hello,

    I have switched to parent theme and wishlist still not working, have to deactivated all third party plugins? Is there any other way to fix this without letting the site down? Because my site is running ads right now.

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    #335230

    itsterry0908
    Customer

    Hello,

    Is it the third party plugin caused this problem? Is there any way to fix this? Please help.

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    #335474

    Hello,

    You need to check it one more time with the cache plugin disabled.

    If it works, Then please check if the wishlist page is added to the plugin cache exception list.

    Otherwise if you still got the issue then ask plugin support for help or change the cache plugin.

    Best Regards

    #335509

    itsterry0908
    Customer

    Hello,

    I have deactivated cache plugin and tried again still not working for non logged in users, maybe it can not be fixed or a bug, thanks for all your advice.

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    #335582

    itsterry0908
    Customer

    Hello,

    I found when you add a product into cart, then the wishlist works, if your cart is empty, then wishlist is not working, is this also the cache plugin problem?

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    #335682

    Hello,

    As we can see, the cache plugin is currently active. Please, disable it so we can check your wishlist functionality.

    Kind Regards

    #335686

    itsterry0908
    Customer

    Disabled, please check again.

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    #335767

    As we can see, it is still optimized. Please, disable all external plugins not only cache.

    #335772

    itsterry0908
    Customer

    Sorry, just disabled in Cloudflare, please check again.

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    #335774

    Please, disable all external plugins not only cache and Cloudflare. We still clearly see that the Wishlist page comes from the cache.

    #335785

    itsterry0908
    Customer

    All third party plugin deactivated, please check again.

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    #335816

    I see the following comment in your source code. And it clearly says that your pages are cached with the help of WP-Optimize plugin. https://gyazo.com/ad0530f0281b3cc261a5afa675374aef

    Kind Regards

    #335825

    itsterry0908
    Customer

    But I have deactivated this plugin, how to disable this?

    #335865

    itsterry0908
    Customer

    Should I activate this plugin clear the cache and then deactivate again?

    #335927

    itsterry0908
    Customer

    Hello,

    I`m still waiting, have deactivated wp-optimize plugin, but the site still cached, how to solve this? The wishlist is working when all external plugin deactivated, is this issue caused by Wp-optimze plugin? Please help!

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Viewing 30 posts - 1 through 30 (of 44 total)

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