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Woodmart Body Site moves under header, Seems WPML error

Viewing 21 posts - 1 through 21 (of 21 total)
  • Author
    Posts
  • #590632

    Bobthestoreowner
    Participant

    Hi!

    I have a website on which after updating the theme, the body of the site moves under the header when moving the cursor down or scrolling down. After that, it cannot be scrolled back into view. Therefore headers are invisible and products are partially visible.

    I have made a staging site with the newest update of the theme. The error seems to occur when I activate WordPress Multilingual CMS. The theme should be capable with this plugin right? Could you login and see where the issues are / if this can be fixed?

    Kind regards,
    Amber Winsveen

    #591031

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    When logining the popup appears to confirm that the email is correct (https://take.ms/joCkR) and after that the 404 error shows: https://take.ms/MlI0q

    Please let me know how to get access to the admin panel. Thank you in advance.

    Kind Regards

    #591549

    Bobthestoreowner
    Participant

    Hi, I fixed that. You are able to access it now.

    #591550

    Bobthestoreowner
    Participant

    With the same details as previous

    #591841

    Bobthestoreowner
    Participant

    Hello? Is anybody looking into this 😉

    #591878

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    May I disable the Multilingual CMS plugin for testing or any other plugins?

    Looking forward to hearing back from you!

    Kind Regards

    #592106

    Bobthestoreowner
    Participant

    Yes of course, it is a staging site not live. Please do whatever is needed.

    #592341

    Bobthestoreowner
    Participant

    Hi, I am sorry. But I see other items being updated like daily. But mine seems to slip through. I am running on an old version of the theme. I would like to progress. It is a paid theme and I cannot fully use it now.

    #592520

    Luke Nielsen
    Keymaster

    Hello,

    Please check our article on how to update the theme – https://xtemos.com/docs-topic/update-the-theme/, additionally, update the “WPML Multilingual CMS” to the latest version – https://take.ms/cEiCq

    After updating, let me know so I can debug your issue with the header.

    I await your response.

    Kind Regards

    #592939

    Bobthestoreowner
    Participant

    Perfect.. It was all updated. Now so much longer, I have to update again. Will apply.

    #592946

    Luke Nielsen
    Keymaster

    Hello,

    Just a theme and a plugin, this may take several minutes.

    I await your response.

    Kind Regards

    #592956

    Bobthestoreowner
    Participant

    Great now I even have to send it to the staging again and turn all the plugins off again. Because it cannot update a non registered staging version. Please pick this up faster after this. I am so sorry to be a nagging Karen. But it is taking so much time to make it up to date again.

    #592957

    Bobthestoreowner
    Participant

    I wish it was just a couple of minutes and just possible. You could have updated then as well. It is not possible. I will remake the staging site and your access. It is not that easy. I am sorry. I will send new inlog asap

    #593133

    Luke Nielsen
    Keymaster

    Hello,

    In this case, update the password to the admin panel of the stage site – https://take.ms/26Ov6 and I will make updates by myself and I will debug the issue.

    Thank you for your time and patience.

    Kind Regards

    • This reply was modified 2 months, 1 week ago by Luke Nielsen.
    #594517

    Bobthestoreowner
    Participant

    Hi, I am sorry now for the delay on my end. It was quite a chore, I did not read your message. My colleagues were sick so it was a bit busy and could not respond earlier. I have updated the plugins and site and made you new access. I hope this is okay this time around. The login is supplied in the private section.

    #594571

    Luke Nielsen
    Keymaster

    Hello,

    Currently, I see that this issue related to the lost values related to header – https://monosnap.com/file/EymeQ98gKLWCcZDKvg0TbO8oQR7AlU . It means that the issue is related to the translation, WPML shows that you need to update all translations to your languages – https://monosnap.com/file/sQ8N99YOE74sC2pcsvPXVWFy2FjnbC

    After that the issue should be fixed

    Kind Regards

    #594909

    Bobthestoreowner
    Participant

    I have done what you have asked. But not it suddenly does not apply the template of the page correctly anymore. The title is gone. And a filter is shown where I normally do not have it. I have attached a file.

    Attachments:
    You must be logged in to view attached files.
    #594988

    Bobthestoreowner
    Participant

    Do you still see my message? It is not solved fully yet.

    #595199

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    This issue is not related to the translations, it’s related to the Layout conditions, I have removed this condition that is related to the filter – https://take.ms/etpgo and the Layouts on your archives have started to work – https://take.ms/PTn2d

    Kind Regards

    #596133

    Bobthestoreowner
    Participant

    Closed 😉

    #596140

    Luke Nielsen
    Keymaster

    Hello,

    Thank you for your patience throughout the process! I’m glad the issue has been resolved. If you need further assistance, feel free to reach out anytime.

    Kind Regards

Viewing 21 posts - 1 through 21 (of 21 total)

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