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Woodmart product filter category problem

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
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  • #447370

    mentorbg
    Participant

    Hi, Xtemos team!
    I have a problem with the Woodmart product filter.
    I have created several product filters with several attributes in them.
    Each filter should show the results of a certain category that I have set in the attributes, but when a user uses the filters they show results from the entire store.

    Attachments:
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    #447569

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    #447677

    mentorbg
    Participant

    I have send you admin access into the Private section

    #448162

    Hello,

    I have switched to the widgets and now the shop page does not have the filter at the top.

    Please check.

    If you have any questions please feel free to contact us.

    Best Regards

    #450671

    mentorbg
    Participant

    The problem still exists.

    Attachments:
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    #450897

    Hello,

    Please provide the page URL, I cannot catch the block: https://gyazo.com/6786334240380a49233fb1fe4a9b4eff and https://gyazo.com/486c2eef64cd2032981304bd9ecce43e

    Best Regards

    #454361

    mentorbg
    Participant

    The problem is not fixed, it is in the home page. I have put a search engine for products there, which does not work correctly.
    The search engine has four sections – for searching rims, tires, bolts and bushings. When we search for bolts by brand, the results show not only bolts, but also rims.
    I am sending you a video so you can see where the problem is.

    #454642

    Hello,

    Yes, that is the way it works. If you put the brand into the search you will get all the products in the result.

    Please consider a custom filter instead of the search: https://xtemos.com/docs-topic/how-to-create-filters-form/

    If you have any questions please feel free to contact us.

    Best Regards

    #455553

    mentorbg
    Participant

    Yes! Exactly! I use exactly custom filter for this functionality and the problem is exactly in the custom filters!
    When I search for tires by diameter, it shows me all the products that have that diameter, not just the tires, but also the rims.
    When using the custom filter, I have indicated only from which category to display products.
    You have admin access and you can log into the site to check what I’m telling you.
    I am attaching a video link in the extra information field. Please watch it!

    #456328

    Hello,

    The option to select the category shows or hides the filter on this or that category, at the same time, the result of filtering would show all the assigned products. This is the way the filter attribute work.

    Best Regards

Viewing 10 posts - 1 through 10 (of 10 total)