Conflict main category with others

This topic has 9 replies, 3 voices, and was last updated 5 years, 11 months ago by Artem Temos.

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January 15, 2019 at 1:00 pm #102006

sadraco
Participant

Hello,
We have problem when select multiple category for a product. I select a category as main and others as sub.
But when click on that product in main category in website mode, product page show sub category instead main category!

Please, help me

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January 15, 2019 at 1:27 pm #102016

Artem Temos
Keymaster

Hi,

Could you please send us a link to your website where we can see this issue? And send us your admin access.

Kind Regards

January 15, 2019 at 4:36 pm #102040

sadraco
Participant

Your access provided in private content section.

January 15, 2019 at 7:02 pm #102079

Artem Temos
Keymaster

As we can see, you are using some additional plugin that adds this custom functionality for main category. And it doesn’t work as you want with WooCommerce product categories widget. It is not our theme bug and we can’t change the way this plugin works. You can check how it works with other themes as well.

Regards

January 17, 2019 at 11:16 am #102434

sadraco
Participant

Dear,
I disabled plugins but problem remained!
Please, help me

January 17, 2019 at 12:23 pm #102451

Artem Temos
Keymaster

Your product is marked in two different categories. But only one category can be highlighted in the categories menu. It is how the WooCommerce works and our theme doesn’t influence it.

January 17, 2019 at 12:32 pm #102455

sadraco
Participant

So, Your theme has problem with Woocommerce ?

January 17, 2019 at 1:34 pm #102468

Elise Noromit
Member

Hello,

Our theme is 100% compatible with Woocommerce and has no problem with the plugin. This is the way Woocommerce works and we cannot change this.

Best Regards

January 17, 2019 at 1:40 pm #102471

sadraco
Participant

Hello, I have another website with other theme and this feature has not problem on it and work properly!

January 17, 2019 at 2:02 pm #102478

Artem Temos
Keymaster

Could you please send us a link where we can see this function working as an example?

Thank you in advance.
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