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woodmart germanized not compatible with 3 step checkout for germany

Viewing 21 posts - 1 through 21 (of 21 total)
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  • January 16, 2019 at 8:11 am #102171

    wkcom
    Participant

    On your selling page you wrote woodmart is 100% full compatible with wordpress germanized.
    So we installed and activated germanized and activate the germanized “3 setp checkout”, which is needed, depending on german law.

    1. Please visit our website and try to buy our product.
    2. Now move to checkout with button “PROCCEED TO CHECKOUT”
    3. Now you see checkout page with 2 columens:

    The first/left columne is correct.
    The second/right columne is not correct. We need to hide this here.
    Because user have to checkout all 3 steps, then he can confirm his order.

    So our question is:
    1. Why your theme is not compatible with germanized?
    2. How to hide the right columne?
    3. How to split first columne “Billing details” in to 2 columens?
    4. Click on “CONTINUE WITH STEP 2”. Now payment part is on right side. How to move it to left side?
    5. “CONTINUE WITH STEP 3” Button have no effect.

    We have latest wordpress, woocommerce and woodmart version. also germanized is latest version.
    We already contact germanized. He checked our problem and confirm this is theme problem. So please help us. We try germanized with 2 other themes and it works well. Only with woodmart we getting this problems.

    January 16, 2019 at 8:12 am #102172

    wkcom
    Participant

    login to wordpress see private content

    January 16, 2019 at 9:11 am #102186

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for contacting our support center.

    Try to add the following PHP code snippet to the child theme functions.php file to fix this

    function woodmart_open_table_wrapper_div() {}
function woodmart_close_table_wrapper_div() {}

    Kind Regards
    XTemos Studio

    January 16, 2019 at 9:49 am #102193

    wkcom
    Participant

    We added the code for you. But we get alredy this code from germanized staff.
    Its just a workaround and its damaged the position of content splitting in 2 columens:
    1 checkout step: everything is in ONE left/large columen.
    2 and 3 checkout step: everything is in the right columen.

    See 2 attached images with comments.

    Germanized staff confirmed this issue, because your theme is not comatible with germanized.
    We never see a germanized checkout like ours, please fix it or refund our money.

    Attachments:
    You must be logged in to view attached files.
    January 16, 2019 at 10:11 am #102199

    Artem Temos
    Keymaster

    Our theme is fully compatible with Germanized plugin. This functionality is a part of the Germanized PRO and it is an absolutely different one. If you want, we can give you a custom CSS code to fix this. Just explain how exactly you want to display it. Or send us a screenshot how it looks on default WordPress theme.

    January 16, 2019 at 10:47 am #102209

    wkcom
    Participant

    This is not possible without coding. But okay.

    It is not a quibble, either, but a serious question:
    Why you dont write it more clear in your selling text? Like this:
    “We woodmart support only germanized standard function”? We see in forum many other customer have same issue and get same answer. I think its a good idea to update the product description of woodmart, because each german woodmart user have this problem and its absolutly not clear. If you write “germanized standard” the user get correct information and he can decide to buy it or not.

    Buying woodmart theme with misunderstanding product text is very frustrating for us now.

    Please help us to fix it. We losing so much time for now with it.
    Also germanized wrote us: you will get a lot of trouble with this theme, many other user report us same issues with this theme. You need a lot of custom coding to solve your issue. good look…..

    We uploaded screenshots with comments for you again. Please help us to fix it or refund money please.

    Attachments:
    You must be logged in to view attached files.
    January 16, 2019 at 10:52 am #102213

    Artem Temos
    Keymaster

    Please, send us also screenshots of how it works with default WordPress theme for better understanding.

    Thank you in advance.

    January 16, 2019 at 10:53 am #102214

    wkcom
    Participant

    you see it in our screenshots.

    January 16, 2019 at 10:58 am #102216

    wkcom
    Participant

    Here you can see the correct sorting of tabs, splitting of columens and checkbox sorting.
    http://demo.vendidero.de/produkt/vendichique-style-lila/

    same for many other themes, just your theme is not working fine.
    And PLEAAASE update your woodmart text, “compatible with germanized” is a so much misunderstanding text. Write germanized standard and everything is fine.
    Better for you and better for your customer! 😉

    January 16, 2019 at 10:59 am #102217

    Artem Temos
    Keymaster

    We mean default WordPress theme like twenty sixteen.

    January 16, 2019 at 11:01 am #102218

    wkcom
    Participant

    You can see correct checkout styling with germanized plugin on official demo store of germanized:

    http://demo.vendidero.de/produkt/vendichique-style-lila/

    January 16, 2019 at 11:02 am #102219

    Artem Temos
    Keymaster

    Please, send us screenshots from default theme on your website.

    Thank you in advance. We updated the text on our description page.

    January 16, 2019 at 11:03 am #102220

    wkcom
    Participant

    germanized it not working with default wp themes.
    You can see default germanized demo store here:
    http://demo.vendidero.de/produkt/vendichique-style-lila/

    January 16, 2019 at 11:22 am #102225

    wkcom
    Participant

    Coud you tell us how long do you need for your work?
    Best wishes
    Tommy

    January 16, 2019 at 12:58 pm #102243

    Artem Temos
    Keymaster

    Do you mean that by default this plugin is not working with WordPress themes at all and it requires additional code customization to make the theme compatible?

    January 16, 2019 at 1:53 pm #102248

    wkcom
    Participant

    Do you mean that by default this plugin is not working with WordPress themes at all and it requires additional code customization to make the theme compatible?

    Germanized and germanized pro working with MANY themes! But your theme code is not working with germanized pro.

    Please, send us screenshots from default theme on your website.

    Here you can see checkout in official germanized demo store: http://demo.vendidero.de/produkt/vendichique-style-lila/

    or check our last screenshots which we attached before.

    How long do you need for this work? To make it fully compatible…. we can not pay for this work, because we trust in your sellingtext, product description: our theme is fully compatible with germanized.

    No word about STANDARD or PREMIUM support. 🙁 Now we have the problem and need an solution please.

    January 16, 2019 at 1:55 pm #102249

    Artem Temos
    Keymaster

    Sorry, but we don’t quite understand you. ANY WordPress plugin should work with default WordPress theme like twentysixteen. If not, then additional code customization should be performed.

    So we ask you again, is it work with default WordPress theme? Or at least with WooCommerce Storefront, that should be compatible with ALL WordPress plugins.

    Waiting for your reply.

    January 16, 2019 at 2:04 pm #102250

    wkcom
    Participant

    its working with Twenty Sixteen, i keep this theme active for you. you can check link in private content.
    how long do you need for fixing on woodmart theme?

    January 16, 2019 at 3:54 pm #102284

    Artem Temos
    Keymaster

    Try to add the following code snippet to the Custom CSS area in Theme Settings 

    .woocommerce-multistep-checkout .woocommerce-checkout > .col-lg-6 {
    -webkit-box-flex: 0 !important;
    -ms-flex: 0 0 100% !important;
    flex: 0 0 100% !important;
    max-width: 100% !important;
}

.woocommerce-multistep-checkout .woocommerce-checkout > .col-lg-6 .step-wrapper-1 .col-12 {
    -webkit-box-flex: 0 !important;
    -ms-flex: 0 0 50% !important;
    flex: 0 0 50% !important;
    max-width: 50% !important;
}

.woocommerce-multistep-checkout .woocommerce-checkout > .col-lg-6 .step-wrapper-1 .col-12 .woocommerce-shipping-fields {
	border-top: none;
}

.woocommerce-multistep-checkout .woocommerce-checkout > .col-lg-6 .step-wrapper-1 .step-buttons-address .next-step-button {
    float: left;
}

.woocommerce-multistep-checkout-active-address .woocommerce-checkout .checkout-order-review {
    display: none;
}

.woocommerce-multistep-checkout-active-order .woocommerce-checkout .checkout-order-review {
	background: none;
}

.woocommerce-multistep-checkout-active-order .woocommerce-checkout .checkout-order-review:before {
	display: none;
}

.woocommerce-multistep-checkout-active-order .woocommerce-checkout .checkout-order-review:after {
	display: none;
}
    January 16, 2019 at 4:13 pm #102289

    Artem Temos
    Keymaster

    And this part add to the custom CSS field for mobile devices only

    .woocommerce-multistep-checkout-active-address .woocommerce-checkout > .col-lg-6 .step-wrapper-1 .col-12 {
    -webkit-box-flex: 0 !important;
    -ms-flex: 0 0 100% !important;
    flex: 0 0 100% !important;
    max-width: 100% !important;
}
    February 16, 2020 at 10:31 am #173799

    Soho89
    Participant

    Hey,

    did this code work for you? It doesn’t for me.

    Thanks

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Viewing 21 posts - 1 through 21 (of 21 total)