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Product Page Side Bar

Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 30, 2019 at 9:52 pm #105054

    ochow7
    Participant

    On our product page, the details are shifted to the left. The settings are already set to ‘full width’ and their are no ‘single product page widgets’

    However (red circle in picture) there is a black arrow on the top of the page that scrolls through products when hovered upon, and the entire right hand section (red square in picture) looks like a sidebar.

    We have used your theme on multiple websites, are quite familiar with it, and have no idea what is causing this issue. Any help would be appreciated.

    January 31, 2019 at 7:10 am #105074

    Elise Noromit
    Member

    Hello,

    Please provide the screen of the product page and what you want to change.

    Best Regards

    January 31, 2019 at 8:01 am #105086

    ochow7
    Participant

    Hello, we re-attached the image of the product page. We want to get rid of the space on the right hand side, so that the product details are in the center, as normal.

    Attachments:
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    January 31, 2019 at 10:52 am #105112

    Elise Noromit
    Member

    Hello,

    Navigate to the Theme Settings > Product Page and set full-width page http://prntscr.com/meomwr

    Best Regards

    January 31, 2019 at 5:08 pm #105205

    ochow7
    Participant

    Hello,

    We already had the option checked and it doesn’t work. Please see private content below. We provided you login details so you can take a look with fresh eyes.

    We have no idea what is causing the problem. We appreciate your help. Thanks.

    January 31, 2019 at 8:50 pm #105242

    Elise Noromit
    Member

    Hello,

    Please deactivate the plugins not related to the theme all excepting these http://prntscr.com/m8bny3 and check.

    I have checked the site, I see the problem http://prntscr.com/mexyc0 this style bug has been caused by one of your plugins.

    Best Regards

    January 31, 2019 at 9:39 pm #105245

    ochow7
    Participant

    Yes, there was a previous woocommerce shopdock plugin installed, that was interfering with your woocommerce plugin. We removed it and everything is working fine.

    Thank you for your help, please close this ticket.

    February 1, 2019 at 6:45 am #105258

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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