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Fatal error help

Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 1, 2019 at 10:00 am #105288

    andrewcarlins
    Participant

    Hello!
    I’m not an expert user. I buyed the Basel theme and correctly installed it in my wp-admin. Now I tried to switch from my old theme to the Basel but the website and the wp admin now seem to be unreachable.

    when i try to connect to wp admin i see this message in my browser

    Fatal error: Call to undefined function vc_map_integrate_shortcode() in /web/htdocs/www.viacasentino5.com/home/wordpress/wp-content/themes/basel/inc/vc-element/vc-config.php on line 3771

    February 1, 2019 at 10:09 am #105297

    Artem Temos
    Keymaster

    Hi,

    Please, provide us your admin and FTP access so we can login and check this on your side.

    Thank you in advance.

    February 1, 2019 at 3:12 pm #105355

    andrewcarlins
    Participant

    Please find the information in private content area

    February 1, 2019 at 3:35 pm #105366

    Artem Temos
    Keymaster

    You have an outdated version of the WPBakery plugin installed. Download the latest version in your account on our xtemos website and upload to your wp-content/plugins/ directory.

    February 1, 2019 at 7:12 pm #105408

    andrewcarlins
    Participant

    I did what you wrote me but if i try to enter wp admin I still find an error.

    I see this message
    Fatal error: Class ‘WC_Session’ not found in /web/htdocs/www.viacasentino5.com/home/wordpress/wp-content/plugins/woocommerce/includes/class-wc-session-handler.php on line 21

    February 1, 2019 at 7:47 pm #105414

    Artem Temos
    Keymaster

    Maybe you have not updated the WooCommerce plugin as well. Download the latest version of the plugin and update it too.

    February 2, 2019 at 3:17 pm #105520

    andrewcarlins
    Participant

    Please read the private content

    February 2, 2019 at 5:32 pm #105539

    Artem Temos
    Keymaster

    Currently, we can’t even access your WordPress dashboard. And it seems that you had an old version of the WordPress installed as well.

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Viewing 8 posts - 1 through 8 (of 8 total)