Basel Theme Activation issue

This topic has 9 replies, 3 voices, and was last updated 6 years ago by Elise Noromit.

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February 18, 2019 at 12:08 pm #108140

sif
Participant

Hi,
I am trying to activate the theme licence in live website but the following error appears.
API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0+ version.
Please check the attachment too and help me solve this issue.
Thank you

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February 18, 2019 at 12:19 pm #108148

Artem Temos
Keymaster

Hi,

Try to contact your server providers and ask to update OpenSSL system library to the 1.0+ version.

Regards

February 19, 2019 at 6:31 am #108282

sif
Participant

Hi,
thanks for your reply but it seems that everything is OK from our side.
Please check attachment.

Thanks

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February 19, 2019 at 7:12 am #108295

Artem Temos
Keymaster

Try to activate the theme now.

February 19, 2019 at 9:08 am #108320

sif
Participant

Unfortunately failed again with the same error.

February 19, 2019 at 9:33 am #108332

Artem Temos
Keymaster

In this case, you need to contact your hosting provider and ask to investigate the error from their side to understand why the request can’t be complete.

February 19, 2019 at 9:52 am #108335

sif
Participant

Perhaps it is due to a strict firewall rule.
Maybe your IP is blocked.
What is the request IP?

February 19, 2019 at 1:17 pm #108369

Artem Temos
Keymaster

Here is our server’s IP address 193.169.189.246

February 19, 2019 at 4:37 pm #108424

sif
Participant

Everything works properly now.
Thank you!

February 19, 2019 at 7:38 pm #108463

Elise Noromit
Member

You are welcome! If you have any questions please feel free to contact us.

Best Regards
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