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Theme activation ERROR

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  • #108186

    Onur7
    Participant

    Hello, I have the following Error message when I want to activate the theme;

    “API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0+ version.”

    I then contacted My server provider here their message:

    “Thank you for contacting our Help Desk!

    I would like to say that I have reviewed the matter, to begin with, the server already supports OpenSSL version 1.0 and later.

    And by reviewing the theme support forums I was able to confirm that you will need to contact the theme vendor to properly activate your theme as you may be using the incorrect license.

    Note that if you need for us to further assist you once you have contact the theme vendor you can update us here.”

    Thank you for your help in advance.

    #108189

    Pham Xuan Vinh
    Participant

    I am too… waiting for helping

    #108212

    Hello,

    It was a temporary problem now it should work well, please try again now.

    Best Regards

Viewing 3 posts - 1 through 3 (of 3 total)