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Why install plug appear to my visitors
- This topic has 10 replies, 3 voices, and was last updated 6 years, 8 months ago by 
Artem Temos. 
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				February 20, 2019 at 3:36 pm #108709
Mostafa KhamesParticipantAfter I updated the theme, install plug appear to my visitors. See attached !!!
February 20, 2019 at 3:39 pm #108710
Mostafa KhamesParticipantSee attached
Attachments:
You must be logged in to view attached files.February 20, 2019 at 4:51 pm #108732
Elise NoromitMemberHello,
Please deactivate all the plugins not related to the theme, and switch to the parent them if you are running the child one and check the issue. Do not update the plugin till we detect the reason.
Best RegardsFebruary 20, 2019 at 5:12 pm #108736
Mostafa KhamesParticipantI will be waiting for your further instructions to solve this problem.
Thanks.February 20, 2019 at 7:21 pm #108748
Elise NoromitMemberHello,
Have you deactivated all the plugins? I cannot login
Best Regards
February 20, 2019 at 7:59 pm #108757
Mostafa KhamesParticipantI’m not using many plugins not related to the theme. However, I tried to deactivate them. The problem still exist. !!!
February 20, 2019 at 8:14 pm #108758
Mostafa KhamesParticipantI deactivate Redux Framework and reactive again. Then, my home page damaged ….
I’m not happy with your theme.February 20, 2019 at 8:41 pm #108768
Mostafa KhamesParticipantI enclosed the access to my website and I hope to solve the problems.
The sidebar appear in the front page, and it is the right widget selection in the shop page. Why too much problem with your theme ?!!!February 20, 2019 at 10:10 pm #108789
Elise NoromitMemberHello,
Deactivate the plugins http://prntscr.com/mckr3o this is the list of the plugins which should be active, all others should be deactivated. The problem is not our theme, but in the plugins. I cannot login, when I insert my login and pass I see http://prntscr.com/mnvzy7
Redux Framework is the essential plugin, activate it and your site will work again.
Deactivate Jetpack first of all.
Best RegardsFebruary 20, 2019 at 10:50 pm #108791
Mostafa KhamesParticipantHi,
I’m sorry that I don’t agree with you. I think it is the theme problem because when I disabled the theme and use another theme, the message disappear.
Additionally, I activated the Redux Framework but also the sidebar menu appear in the front page.
Please, can I ask for a refund?!
Thank you.February 21, 2019 at 5:53 am #108804
Artem TemosKeymasterYes, you can ask about the refund here https://themeforest.net/refund_requests/new
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