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Why install plug appear to my visitors

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • #108709

    Mostafa Khames
    Participant

    After I updated the theme, install plug appear to my visitors. See attached !!!

    #108710

    Mostafa Khames
    Participant

    See attached

    Attachments:
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    #108732

    Hello,

    Please deactivate all the plugins not related to the theme, and switch to the parent them if you are running the child one and check the issue. Do not update the plugin till we detect the reason.
    Best Regards

    #108736

    Mostafa Khames
    Participant

    I will be waiting for your further instructions to solve this problem.
    Thanks.

    #108748

    Hello,

    Have you deactivated all the plugins? I cannot login

    Best Regards

    #108757

    Mostafa Khames
    Participant

    I’m not using many plugins not related to the theme. However, I tried to deactivate them. The problem still exist. !!!

    #108758

    Mostafa Khames
    Participant

    I deactivate Redux Framework and reactive again. Then, my home page damaged ….
    I’m not happy with your theme.

    #108768

    Mostafa Khames
    Participant

    I enclosed the access to my website and I hope to solve the problems.
    The sidebar appear in the front page, and it is the right widget selection in the shop page. Why too much problem with your theme ?!!!

    #108789

    Hello,

    Deactivate the plugins http://prntscr.com/mckr3o this is the list of the plugins which should be active, all others should be deactivated. The problem is not our theme, but in the plugins. I cannot login, when I insert my login and pass I see http://prntscr.com/mnvzy7

    Redux Framework is the essential plugin, activate it and your site will work again.

    Deactivate Jetpack first of all.
    Best Regards

    #108791

    Mostafa Khames
    Participant

    Hi,
    I’m sorry that I don’t agree with you. I think it is the theme problem because when I disabled the theme and use another theme, the message disappear.
    Additionally, I activated the Redux Framework but also the sidebar menu appear in the front page.
    Please, can I ask for a refund?!
    Thank you.

    #108804

    Artem Temos
    Keymaster

    Yes, you can ask about the refund here https://themeforest.net/refund_requests/new

Viewing 11 posts - 1 through 11 (of 11 total)