Home › Forums › Basel support forum › Urgent help please – Update has caused an error

Urgent help please – Update has caused an error

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • March 5, 2019 at 1:40 pm #111038

    chandinipt
    Participant

    Hi,
    I recently updated the Basel theme, which worked fine. It then said I had to update the Post Types. I hit Update All under Appearance -> Install Plugins and got an 500 server error. And now I cannot access my website.

    March 5, 2019 at 1:53 pm #111039

    chandinipt
    Participant

    An update: It seems to have undone some of the updates and I can now access my website. But now the slider revolution is missing both from the dashboard and the site. It looks like the update failed for WPBakery Page Builder. Any advice please?

    WPBakery Page Builder
    You have version 5.5.2 installed. Update to 5.7. View version 5.7 details.
    Compatibility with WordPress 5.1: Unknown

    March 5, 2019 at 5:46 pm #111099

    Elise Noromit
    Member

    Hello,

    Please navigate to Appearance > Install plugins and update WPBakery Page Builder, also you will find the option to install Slider Revolution.

    Best Regards

    March 5, 2019 at 5:56 pm #111101

    chandinipt
    Participant

    Thanks. I have had to delete js_composer and slider revolution and re-install along with WPBakery Page Builder

    March 5, 2019 at 6:07 pm #111106

    Elise Noromit
    Member

    Hello,

    And your problem has been solved, hasn’t it?

    Best Regards

    March 5, 2019 at 6:08 pm #111107

    chandinipt
    Participant

    Yes, it has resolved now.

    March 5, 2019 at 8:25 pm #111134

    Elise Noromit
    Member

    That is fine. If you have any questions please feel free to contact us.

    Best Regards

  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)

The topic ‘Urgent help please – Update has caused an error’ is closed to new replies.