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Header builder didn't work

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • March 6, 2019 at 11:39 am #111244

    SmartInk
    Participant

    Hello, I tried to find header builder in Theme setting, but I find nothing over there (look in attachments). After that, I tried to use a header builder what I found in woodmart dashboard, but I have an only white screen (look in attachments).

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    March 6, 2019 at 12:21 pm #111256

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    March 6, 2019 at 12:33 pm #111262

    SmartInk
    Participant

    I already tried to turn off plugins.

    March 6, 2019 at 3:21 pm #111471

    Elise Noromit
    Member

    Hello,

    Your header builder works now https://gyazo.com/5deb5f98a5bc3a1edf4b30022c125793

    Now activate the plugins one by one checking which one causing the problem.

    Best Regards

    March 6, 2019 at 4:03 pm #111493

    SmartInk
    Participant

    Ok, thank you.

    March 6, 2019 at 7:47 pm #111526

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

    March 28, 2019 at 5:19 pm #115569

    SmartInk
    Participant

    Hello again, I re-install my template and I have again this problem. Can you help me?

    March 28, 2019 at 8:40 pm #115608

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and update the credentials.

    Best Regards

    March 28, 2019 at 9:01 pm #115619

    SmartInk
    Participant

    Here we are.

    March 28, 2019 at 9:59 pm #115633

    Elise Noromit
    Member

    Hello,

    I do not see the Plugins tab. Please deactivate all the plugins not related to the theme and check.

    Then activate one by one checking the issue to detect which one causes the problem.

    Best Regards

    March 28, 2019 at 11:57 pm #115643

    SmartInk
    Participant

    Yes, I find it, this is “WP-Lister Lite for Amazon”, but I need it! How we can fix this problem?

    March 29, 2019 at 7:44 am #115686

    Artem Temos
    Keymaster

    You can temporarily disable it while configuring the header and then turn it on. All your settings will be saved.

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Viewing 12 posts - 1 through 12 (of 12 total)