WoodMart theme is not working fine with WCMp plugin

This topic has 32 replies, 3 voices, and was last updated 6 years, 1 month ago by Elise Noromit.

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March 19, 2019 at 10:10 am #113745

cedric2016m
Participant

Dear Team,

I am using WCMP plugin along with WoodMart theme since last one year. It was perfectly working fine but from last update of WoodMart theme as well as plugin most of the functionalities stopped working like adding product into cart functionality is getting disturbed.
We have used another theme and that is working absolutely fine.
Can you please help me on this topic?

Thanks
Cedric

March 19, 2019 at 10:50 am #113751

cedric2016m
Participant

Please let me know if you need any other information.

March 19, 2019 at 1:56 pm #113775

Elise Noromit
Member

Hello,

Please provide your site admin access to the private area.

Best Regards

March 20, 2019 at 1:46 pm #113974

cedric2016m
Participant

okay

March 20, 2019 at 3:24 pm #113998

Elise Noromit
Member

Hello,

Please advise which functions are broken. I have tried to add a product to cart and it was successfully added.

Best Regards

March 22, 2019 at 9:04 am #114293

cedric2016m
Participant

Please find my message in private content

March 22, 2019 at 12:26 pm #114315

Elise Noromit
Member

Hello,

Please update all the plugins and check the issue on the Storefront theme or confirm the permit to switch to the Storefront for the period of checking what may take up to 20 min.

Best Regards

March 22, 2019 at 1:19 pm #114326

cedric2016m
Participant

…

March 22, 2019 at 1:28 pm #114330

cedric2016m
Participant

..

March 22, 2019 at 2:21 pm #114336

Elise Noromit
Member

Hello,

Please deactivate these plugins:

https://gyazo.com/e15039b61fa23651109886fd8634819f

and

https://gyazo.com/f3573ba9f7f35fae00e5929de9884280

We cannot deactivate them in the admin panel and as a result, we cannot conduct the complete testing.

Best Regards

March 22, 2019 at 2:46 pm #114343

cedric2016m
Participant

Deleted

March 22, 2019 at 2:47 pm #114344

cedric2016m
Participant

Putting site under maintenance

March 22, 2019 at 2:52 pm #114346

Artem Temos
Keymaster

Do you have any kind of cache on the server? We activated storefront https://gyazo.com/1888e6c4d8fccb3b7825ae2c9d0c3201 but still see WoodMart https://gyazo.com/285b437bb5c952d3e35e59c0dfb76d54

March 22, 2019 at 3:09 pm #114350

cedric2016m
Participant

theme is activated

March 22, 2019 at 3:11 pm #114352

Artem Temos
Keymaster

Please, disable all kind of cache because we can’t test it properly and help you while everything is cached.

March 22, 2019 at 3:15 pm #114354

cedric2016m
Participant

We are not using any plugin for cache

March 22, 2019 at 3:16 pm #114355

Artem Temos
Keymaster

We activated WoodMart https://gyazo.com/e5fe83138141a8a7d82986662f2b2292 but see Storefront https://gyazo.com/2e31b3b121a9beffd50f76b1a65f47aa when not logged in.

March 22, 2019 at 3:21 pm #114356

cedric2016m
Participant

reply

March 22, 2019 at 3:30 pm #114359

Artem Temos
Keymaster

OK, write to us when cache will be fully disabled.

March 22, 2019 at 5:18 pm #114372

cedric2016m
Participant

Done

March 22, 2019 at 6:59 pm #114382

Elise Noromit
Member

Hello,

Now I cannot log in – 502 Bad Gateway

Please check

Best Regard

March 25, 2019 at 1:40 pm #114723

cedric2016m
Participant

Development server

March 27, 2019 at 11:10 am #115229

cedric2016m
Participant

find details of development server in private message

March 27, 2019 at 11:55 am #115245

cedric2016m
Participant

wp admin link

March 27, 2019 at 12:15 pm #115255

Artem Temos
Keymaster

We see a white screen only when visiting that link.

March 28, 2019 at 6:40 am #115389

cedric2016m
Participant

working details

March 28, 2019 at 7:24 am #115392

Artem Temos
Keymaster

Could you please check how adding to cart is working now?

March 28, 2019 at 7:59 am #115396

cedric2016m
Participant

Did you got a chance to check the document?

March 28, 2019 at 8:14 am #115403

cedric2016m
Participant

Sub category page is not working

March 28, 2019 at 8:36 am #115410

Artem Temos
Keymaster

Issue 1.

We see that your website is slow in general and it is not only adding to cart process. Also, this function is a part of the WooCommerce plugin and you need to check its speed with Storefront theme as well.

Issue 2.

We don’t see this problem now.

Issue 3.

It is working correctly https://gyazo.com/44cc151741e242472c5e7753e281ee2c

Issue 4.

The same as the first item.

Issue 5.

https://gyazo.com/438af3ccc13b4cfa79a5123106ed1069

Issue 6.

https://gyazo.com/8610dacc953dc57b8849dd8face44e0a

Issue 7.

We don’t see any problems there.

Issue 8.

https://gyazo.com/e2f850277cbe63419bc7e0e60359b7d2
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WoodMart theme is not working fine with WCMp plugin

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