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Error on categories page with Dokan Pro

Viewing 17 posts - 1 through 17 (of 17 total)
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  • March 27, 2019 at 1:23 am #115143

    Aparecido
    Participant

    Hello. The theme has an error with active Dokan Pro. In any category list the products do not appear, but if Dokan Pro is disabled the theme lists the products. Can you help me?

    Note: I tested, deactivated all plugins not related to theme and woocommerce and the problem persists.

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    March 27, 2019 at 7:08 am #115176

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it? Also, send us a direct link where we can see this problem.

    Thank you in advance

    March 27, 2019 at 10:58 am #115225

    Aparecido
    Participant

    That’s what I did, it’s in the previous message. I turned everything off and the problem continued. I also sent an administrative user for you there in private content. Did not give access?

    March 27, 2019 at 10:58 am #115226

    Artem Temos
    Keymaster

    We asked about FTP access to your server.

    March 27, 2019 at 10:59 am #115227

    Artem Temos
    Keymaster

    And you didn’t disable all external plugins yet.

    March 27, 2019 at 11:22 am #115234

    Aparecido
    Participant

    I did this before sending this email.
    But it follows access to ftp.

    March 27, 2019 at 12:10 pm #115252

    Artem Temos
    Keymaster

    It is your cpanel access and we need your FTP.

    March 27, 2019 at 12:40 pm #115273

    Aparecido
    Participant

    Yes. Same user and password. I’m connected via filezilla.

    March 27, 2019 at 12:42 pm #115277

    Artem Temos
    Keymaster

    You still didn’t deactivate your plugins.

    March 27, 2019 at 12:54 pm #115280

    Aparecido
    Participant

    Ready! Disabled.

    March 27, 2019 at 1:12 pm #115283

    Artem Temos
    Keymaster

    Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not? We don’t see any problems from our side now.

    March 27, 2019 at 1:34 pm #115287

    Aparecido
    Participant

    Tests I did with the storefront of woocommerce. The problem is with Dokan pro. I’ll make contact with them. Thank you for now.

    March 27, 2019 at 1:57 pm #115290

    Artem Temos
    Keymaster

    You are welcome.

    March 29, 2019 at 12:35 pm #115749

    Aparecido
    Participant

    Folks. It’s all right. I made the update for dokan 2.9.7 and problem continues. Let’s do this way. Where do I send the Dokan 2.9.7 Pack for you to test. In this way, really get into doubt if the problem is like your theme. If it is and do not correct I have to buy another theme.

    March 29, 2019 at 2:04 pm #115764

    Artem Temos
    Keymaster

    Do you mean that now the problem is only with our theme? Could you please send us two screenshots: one from WoodMart and one from Storefront?

    Thank you

    March 29, 2019 at 9:30 pm #115835

    Aparecido
    Participant

    Oops. I uninstalled everything. I deleted the database and re-created a new installation. Everything worked, everything worked. It was a bug in the database. Now it’s 100% everything. I had bought some 2 songs, until I found the one that was the best theme I found for my project and for Dokan. Thanks for listening.

    March 30, 2019 at 9:06 am #115864

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out.

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