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White screen of death

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  • April 5, 2019 at 4:25 am #117091

    carmynandtrevor
    Participant

    hello support team,

    I am facing an issue of white screen with my website after updating woodmart parent theme. In debugging log below error was found. Kindly help me to resolve this issue.

    Fatal error: Uncaught Error: Call to undefined function whb_is_enabled() in /var/www/html/staging-1/wp-content/themes/woodmart-child/header.php:26Stack trace:#0 /var/www/html/staging-1/wp-includes/template.php(704): require_once()#1 /var/www/html/staging-1/wp-includes/template.php(653): load_template(‘/var/www/html/s…’, true)#2 /var/www/html/staging-1/wp-includes/general-template.php(41): locate_template(Array, true)#3 /var/www/html/staging-1/wp-content/themes/woodmart/page.php(11): get_header()#4 /var/www/html/staging-1/wp-includes/template-loader.php(77): include(‘/var/www/html/s…’)#5 /var/www/html/staging-1/wp-blog-header.php(19): require_once(‘/var/www/html/s…’)#6 /var/www/html/staging-1/index.php(17): require(‘/var/www/html/s…’)#7 {main} thrown in /var/www/html/staging-1/wp-content/themes/woodmart-child/header.php on line 26

    PFA of code in header.php

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    April 5, 2019 at 6:06 am #117114

    Artem Temos
    Keymaster

    Hi,

    Seems that a part of our theme files is missed. Try to reinstall the theme with the latest version downloaded from ThemeForest. Also, you will have to update all the required plugins via Appearance -> Install plugins after the update.

    Regards

    April 12, 2019 at 9:05 am #118381

    carmynandtrevor
    Participant

    Hi ,

    I Updated All theme and plugin files but this didn’t resolve the issue. PFA of the screenshot .
    Website’s WP_DEBUG mode is enabled.

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    April 12, 2019 at 9:24 am #118390

    Artem Temos
    Keymaster

    You still have our PHP files missed. Please, remove the folder completely, download the latest version from ThemeForest and upload all the files.

    April 12, 2019 at 11:42 am #118430

    carmynandtrevor
    Participant

    done same.. remove parent theme folder js-composer and rev slider plugin , upload fresh files

    April 12, 2019 at 1:07 pm #118453

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin and FTP access so we can check it?

    Thank you in advance

    April 13, 2019 at 5:15 am #118568

    carmynandtrevor
    Participant

    i disable all plugin but nothing happen error is still there

    April 13, 2019 at 7:18 am #118577

    Artem Temos
    Keymaster

    We asked about your FTP access as well to check your files.

    April 13, 2019 at 11:37 am #118607

    carmynandtrevor
    Participant

    Below are the FTP details

    April 13, 2019 at 3:49 pm #118636

    Artem Temos
    Keymaster

    Sorry, but we can’t connect with this port and without it.

    April 15, 2019 at 4:01 am #118813

    carmynandtrevor
    Participant

    Please find the port no. below

    April 15, 2019 at 6:09 am #118830

    Artem Temos
    Keymaster

    Still the same https://gyazo.com/f650dae271d0494d5ca34625b2ebd5f7

    April 15, 2019 at 10:24 am #118888

    carmynandtrevor
    Participant

    i am unable to attach xml file of settings below details are working as i can connect using them

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    April 15, 2019 at 11:20 am #118896

    Artem Temos
    Keymaster

    Could you please switch to the parent theme?

    April 15, 2019 at 12:07 pm #118905

    carmynandtrevor
    Participant

    Done.

    April 15, 2019 at 12:07 pm #118906

    Artem Temos
    Keymaster

    Child theme is still active.

    April 15, 2019 at 12:13 pm #118908

    carmynandtrevor
    Participant

    No, parent theme is active

    April 15, 2019 at 12:14 pm #118909

    Artem Temos
    Keymaster

    Yes, now it seems to be working correctly. It means that you have some customizations in your child theme that cause that error. Remove your custom code or fix.

    April 15, 2019 at 12:23 pm #118910

    carmynandtrevor
    Participant

    i told u this code and also share that custom code with you . That code is working with before parent theme update to latest version. Please find the header file code below. Error shows in whb_is_enabled code

    April 15, 2019 at 12:24 pm #118911

    Artem Temos
    Keymaster

    You need to copy a new file from the updated version and then do your modifications. Every theme update may change some functions, remove or add new ones.

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