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Shop page – Choose an option – Alignement of variations attributes

Viewing 19 posts - 1 through 19 (of 19 total)
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    Posts
  • April 7, 2019 at 4:45 pm #117520

    Jeriss Cloud Center
    Participant

    Dear,

    If you check the shop page and you hit “choose an options” for some products, you’ll notice that

    – sometimes the variations attributes are aligned to the left
    – sometimes the variations attributes are aligned to the center

    This happens mostly on mobile devices.

    Why?

    Attachments:
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    April 8, 2019 at 6:48 am #117573

    Elise Noromit
    Member

    Hello,

    This is the way it works. Pointures are always aligned in the same way and Epaisseur is always in the same way. These options are different by their nature that is why there is a difference between them.

    Best Regards

    April 8, 2019 at 10:08 am #117630

    Jeriss Cloud Center
    Participant

    I don’t really understand the reason why the display of those attibutes are different. Can you elaborate please?

    They are both attributes with no specific settings. They should be similar

    April 8, 2019 at 11:35 am #117654

    Elise Noromit
    Member

    Hello,

    They are different. Create both attributes in format 35/37 45/67 and two attributes with values 5mm and 7mm they would look like the same

    Best Regards

    April 8, 2019 at 8:58 pm #117722

    Jeriss Cloud Center
    Participant

    Your explanation is still so totally unclear…

    There are no million settings for attributes. They have exactly the same settings. They should appear the same!

    Those things you mention are no “format”, these are just names… obviously the names will be different…

    April 9, 2019 at 8:37 am #117783

    Elise Noromit
    Member

    Hello,

    And these names look different. There is no option to change that.

    Best Regards

    April 9, 2019 at 10:54 am #117810

    Jeriss Cloud Center
    Participant

    Do you even understand my issue….??? Read before answering please

    Why the first attribute is aligned to the left, and why the second attribute is aligned to the center??

    Alignement should be the same ! This is CSS theme related

    April 9, 2019 at 3:18 pm #117890

    Elise Noromit
    Member

    Hello,

    Create two identical attributes with the identical format of values and check the alignment. Different value formats are aligned in a different way. It is not a bug, it is the way it works, there is no option to change that.

    Best Regards

    April 9, 2019 at 5:15 pm #117906

    Jeriss Cloud Center
    Participant

    Your explanation is still not valid.

    In the below attachment “DESKTOP GRID VIEW”
    > all the attributes are aligned to the center, no matter what their settings are.

    In the below attachment “MOBILE GRID VIEW”
    > the same attributes are not all aligned to the center.

    Even worse :

    In the below attachment “MOBILE GRID VIEW”
    > the same attribute “Pointures” is displaying its values differently across two products

    On the product called “Talonnettes Saphir de compensation”
    >>> the values of this attribute are aligned to the center

    On the product called “Talonnettes Claie de compensation”
    >>> the valus of this attribute are aligned to the left

    After this whole explanation, don’t tell me “this is how it works” !!!

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    April 10, 2019 at 4:30 pm #118082

    Elise Noromit
    Member

    Hello,

    Please provide the pages URL to check, I am checking the pages and do not see these attributes at all

    Best Regards

    April 12, 2019 at 9:13 am #118385

    Jeriss Cloud Center
    Participant

    Dear,

    This is the url in private

    Thanks

    April 12, 2019 at 5:05 pm #118527

    Elise Noromit
    Member

    Hello,

    They are aligned in the one way http://prntscr.com/nb4ql4

    Best Regards

    April 12, 2019 at 5:15 pm #118535

    Jeriss Cloud Center
    Participant

    Dear,

    I find this so disrespectful to read people’s queries properly.
    You did not spend more than 10 seconds on my comments before answering.
    This is not acceptable.

    Please go back on my comments, read them and test properly.

    THANKS!

    April 13, 2019 at 5:35 pm #118650

    Elise Noromit
    Member

    Hello,

    This is the way it works and looks like. Mobile view is different from the desktop in order to place all the elements visible.

    Best Regards

    April 21, 2019 at 12:34 pm #120173

    Jeriss Cloud Center
    Participant

    Dear,

    I will repeat once more that you are so disrespectful to not check my issue. This is a THEME issue and I will not let it unresolved.

    I request an escalation of my ticket to your team!

    Thanks

    April 21, 2019 at 1:50 pm #120183

    Elise Noromit
    Member

    Hello,

    Deactivate all the plugins not related to the theme, switch to the parent theme and I shall render the issue to our teme for consideration.

    Best Regards

    April 21, 2019 at 2:31 pm #120191

    Jeriss Cloud Center
    Participant

    Dear,

    My site is live. I can’t turn it off just like that, this is not professional.. We need to book a specific timeslot for when your team will investigate on it. So then I can turn off everything.

    Can you book a time please?
    Thanks

    April 23, 2019 at 7:49 am #120451

    Elise Noromit
    Member

    Hello,

    Create the staging platform and clone the site there where you can remove all the customizations, deactivate all the plugins for checking the problem. It is not possible to fix the problem without investigating its nature. In most cases, the problems are caused by third parties plugins or customization.

    Our support does not cover fixing the problems in custom code or third parties plugins.

    Best Regards

    April 23, 2019 at 2:51 pm #120532

    Jeriss Cloud Center
    Participant

    I found the issue. Ticket can be closed.
    Thanks

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