Header builder stuck on loading.

This topic has 9 replies, 2 voices, and was last updated 6 years ago by Artem Temos.

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April 11, 2019 at 7:30 am #118174

Nagendra
Participant

In header builder settings, the headers which in use right now are stuck on loading and I cant edit them. Headers which are not in use are working just fine. This happened after the update.
How do I fix that ?

April 11, 2019 at 8:23 am #118184

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

April 11, 2019 at 8:28 am #118189

Nagendra
Participant

Surely. I have some other doubts also. Like, even after editing settings in Theme settings, no changes are showing in the actual website. Check that too please.
My website details are attached below.

April 11, 2019 at 8:29 am #118190

Artem Temos
Keymaster

Please, disable all the external plugins first.

April 11, 2019 at 8:37 am #118194

Nagendra
Participant

Done.

April 11, 2019 at 8:56 am #118200

Artem Temos
Keymaster

Header seems to be working fine now, please, clear your browser cache and check how it works.

April 11, 2019 at 9:06 am #118208

Nagendra
Participant

Sir, in the header manager there is a profile header base. When I try to open it, it gets stuck on “Loading, please wait”. And for this reason I can not edit it.

April 11, 2019 at 11:13 am #118239

Artem Temos
Keymaster

We don’t see any problems there https://gyazo.com/7bea7de2f1dfb0de873b7dd288eed39f

April 11, 2019 at 11:37 am #118245

Nagendra
Participant

But I do. It is stuck on loading. How do I fix that ?

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April 11, 2019 at 12:58 pm #118258

Artem Temos
Keymaster

Try to check how it works in some other browser.
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