Thank you very much for choosing our theme and for contacting us.
Please provide more details on the issue: send us page URL and block where you want to remove the tooltips. If your site is under the maintenance, please provide your site admin access into the private area.
There two ways to add/remove a label to the menu: a) Appearance > Menu > Chose your menu > enter a menu item > find label http://prntscr.com/neoc5l
b) I have highlighted the filed in the menu item. It is an HTML block which is used a mega menu block, find it in HTML blocks and edit http://prntscr.com/neodht