Can't use WPBakery Page Builder
-
I purchased your theme and I can’t create new page with WPBakery Page Builder. When a go to “licence” they said that I have no licence. Whats the explanation?
Attachments:
You must be
logged in to view attached files.
Hello,
Thank you very much for choosing our theme and for contacting us.
Navigate to WP Bakery Page builder > Role Manager http://prntscr.com/lqfzji
Enable WP Bakery Page builder http://prntscr.com/lx3o2t
If it does not help, please provide your site admin access to the private area and confirm the permit to deactivate all the plugins not related to the theme and switch the parent theme for the period of checking what may take up to 20 minutes.
WPBakery Page Builder and Revolution slider come bundled with our theme but they can’t be activated with our purchase code. Actually, you don’t need to do this. Only in case you want to get free premium support from its author, you can purchase it from Codecanyon. But it is not necessary since we will always provide you with the latest updates.
Best Regards
.
