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Home Page 'messed up'

Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • May 22, 2019 at 5:17 pm #125220

    silentmedia
    Participant

    Hello,

    Without any updates our home page is malfunctioning…

    -Menu hover is out of line
    -Slider no longer shows
    -‘New Products Tab’ stopped working
    – Other titles have disappeared

    Please advise

    May 22, 2019 at 5:26 pm #125223

    silentmedia
    Participant

    Hello, I just noticed all our descriptions have gone too!

    Please could you reply urgently

    May 22, 2019 at 5:31 pm #125224

    silentmedia
    Participant

    … Addition to above I just see that WordPress was automatically updated last night to 5.2.1.

    Is this clashing with plugins like WPbakery?

    May 22, 2019 at 7:05 pm #125242

    Elise Noromit
    Member

    Hello,

    I have switched to the parent theme and deactivated all the plugins not related to the theme. Everything works well https://gyazo.com/c0fbb3e1d3d324fef42633bfe9b95be0

    Now I have activated all the plugins again not to leave the site without the plugin, however, you need to deactivate all excepting these:

    CMB2
    Redux Framework
    Slider Revolution
    WPBakery Page Builder
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    and activate them one by one, checking the issue to detect which one causes the problem.

    Best Regards

    May 22, 2019 at 7:13 pm #125244

    silentmedia
    Participant

    Hello Elise,

    Wow, I have to say your support is amazing. Thank you for your fast response when customers like me panic.

    I switched back to child theme as I found the problem (which I found in support on Themeforest)…

    The Litespeed plugin was causing the problem. I disabaled all settings but it still causued problem. It only worked with I deactivated the plugin.

    I will try the WPRocket as you advised other customer, is that still correct?

    Kind Regards

    May 22, 2019 at 8:50 pm #125252

    Elise Noromit
    Member

    Hello,

    The WPRocket plugin may cause a problem. Try to repeat my steps and you will detect the problem.

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)