Home › Forums › Basel support forum › Product image width issues

Product image width issues

Viewing 20 posts - 1 through 20 (of 20 total)
  • Author
    Posts
  • April 29, 2017 at 3:40 pm #12965

    arix
    Participant

    Good afternoon,

    I recently updated my basel theme and found the images on a product page are not working like they use to. I use to have 4 thumbnail below each main image and the main images hight used to snap up depending on the hight of the main image shown. I’ve spent hours trying to fix this and even went back to my old basel theme to see if it was a change in woocommerce but it’s changes in the theme itself.

    I’ve tried the “hard crop” method in woocommerce settings (and regenerated my thumbnails) and also tried to changed the owl-item width for the thumbnail images but just can’t seem to make it work like it use to.

    I’ve tried everything I can think of, can you help at all?

    Kind regards,
    Alex

    Attachments:
    You must be logged in to view attached files.
    April 29, 2017 at 3:59 pm #12968

    Artem Temos
    Keymaster

    Hello,

    Thank you for contacting us.

    So as we can understand, you can’t change product images sizes in WooCommerce settings, right? Could you please specify what sizes you would like to set and send us your admin access?

    Regards

    April 29, 2017 at 4:13 pm #12969

    arix
    Participant

    Thank you for responding so quickly!
    I can change the thumbnail size but as you can see in the screenshot it doesn’t change the thumbnail container width (it’s always 184.667px).

    I need the thumbnails to be 138px x 138px

    Thanks again,
    Alex

    :added login info into private notes

    April 29, 2017 at 4:59 pm #12970

    Artem Temos
    Keymaster

    The width of the thumbnails container doesn’t depend on thumbnails images. Thumbnails carousel has always 3 items per slide. And the width is calculated automatically.

    April 29, 2017 at 5:14 pm #12971

    arix
    Participant

    Hi,

    Yes I understand this but you use to be able to change it, I use to have 4 images but since this recent update of basel theme I can’t find the string of code to change it. Could you at least tell me the file the calculation code is located?

    Many thanks,
    Alex

    April 29, 2017 at 6:55 pm #12972

    Artem Temos
    Keymaster

    Hello,

    You can change gallery settings in the file inc/woocommerce.php. Function is called basel_get_product_gallery_settings

    Regards

    April 29, 2017 at 7:09 pm #12973

    arix
    Participant

    Hi,

    Yes I tried this I even added a higher number and it doesn’t change anything?

    Regards,
    Alex

    Attachments:
    You must be logged in to view attached files.
    April 30, 2017 at 10:30 am #12977

    Artem Temos
    Keymaster

    Hi,

    Could you please provide us your FTP access so we can check it ourselves?

    Thank you

    April 30, 2017 at 2:04 pm #12987

    arix
    Participant

    Hi,

    The other issue is the main product image isn’t auto height anymore, on the old basel theme the thumbnail area below the main image would move up and down deepening on the height of the carousel image chosen, now it just leaves with huge gap [please see image attached] 



    Is it possible to just go back to the code used in the older theme for the product images?

    I really appreciate your help on this,
    Alex

    Attachments:
    You must be logged in to view attached files.
    April 30, 2017 at 2:11 pm #12990

    Artem Temos
    Keymaster

    Hi,

    Could you please also install and activate a child theme so we can make our changes there?

    Regards

    April 30, 2017 at 2:15 pm #12991

    arix
    Participant

    Hi,

    Sorry to sound stupid, could you explain what a child theme is?

    Kind regards

    April 30, 2017 at 3:19 pm #12998

    Artem Temos
    Keymaster

    Hi,

    You can find all the necessary information in WordPress documentation https://codex.wordpress.org/Child_Themes

    Regards

    April 30, 2017 at 3:54 pm #13002

    arix
    Participant

    Thank you, I’ve done this now but I’m not 100% sure if i’ve done in correctly, is it ok?

    regards

    April 30, 2017 at 4:52 pm #13005

    Artem Temos
    Keymaster

    You need to upload the child theme and activate it in Appearance -> Themes.

    April 30, 2017 at 6:39 pm #13008

    arix
    Participant

    Hi,

    Yes I have done this.

    Thanks

    April 30, 2017 at 7:04 pm #13009

    Artem Temos
    Keymaster

    OK, please check now.

    April 30, 2017 at 8:01 pm #13010

    arix
    Participant

    Hi,

    Honestly thank you so much it works perfectly! Really appreciate it 🙂
    I really love this theme so thank you for being so helpful.
    How would I make the thumbnails 4 across? (not 6)

    Thanks again!
    Alex

    May 1, 2017 at 6:08 am #13015

    Artem Temos
    Keymaster

    Hi,

    You can change the value as we wrote in the previous messages. In the file inc/woocommerce.php. Function is called basel_get_product_gallery_settings.

    Regards

    May 2, 2017 at 7:35 pm #13096

    arix
    Participant

    Hi,

    That’s really great thank you, that’s everything now.

    Thanks again for all the help!
    Alex

    May 2, 2017 at 8:50 pm #13104

    Artem Temos
    Keymaster

    Great, you are welcome!

  • Author
    Posts
Viewing 20 posts - 1 through 20 (of 20 total)

The topic ‘Product image width issues’ is closed to new replies.