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Categories disappear from Branches Page

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  • June 24, 2019 at 4:38 pm #129868

    Ramialshami
    Participant

    Hi
    Categories disappear from Branches Page
    Please watch the video
    https://www.loom.com/share/7e2015391c864820ba2f388e86a69110

    Thanks

    June 25, 2019 at 9:28 am #129956

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area for checking.

    Also, provide the page URL with the problem.

    Best Regards

    June 25, 2019 at 2:07 pm #130001

    Ramialshami
    Participant

    Hi
    Thanks for reply

    I can’t deactivate All plugins now
    I have running campaigns for some URLs from my site. And if I deactivated them site won’t run until you have the fix the issue.
    I’ll give you the access to admin area then you do needed process. But tell me the exact period of deactivating plugins, just to pause campaigns

    June 25, 2019 at 8:32 pm #130077

    Elise Noromit
    Member

    Hello,

    The same: consider the possibility to arrange the staging platform.

    Best Regards

    June 29, 2019 at 3:46 pm #130648

    Ramialshami
    Participant

    Hi
    Here is staging domain and login data

    June 29, 2019 at 8:48 pm #130671

    Elise Noromit
    Member

    Hello,

    Deactivate all the plugins expecting these ones:

    CMB2
    Redux Framework
    Slider Revolution
    WPBakery Page Builder
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    WMPL plugins

    And check the issue, then activate the plugins one by one checking which one causes the problem.

    When I deactivated the plugins the site was broken.

    Best Regards

    June 30, 2019 at 6:57 am #130686

    Ramialshami
    Participant

    Hi ELise

    I did what you said and with only these plugins it shows the problem
    https://www.loom.com/share/cc515c513ede45f2b56ee9810a69575b
    You can take it from here and see what causes the issue from these mandatory plugins

    If it gave you 500 server error again please follow these steps:
    1- Deactivate all plugins
    2- Activate only woocommerce plugin
    3- Activate whatever you want from other plugins

    This will solve the 500 error problem

    June 30, 2019 at 8:35 am #130691

    Elise Noromit
    Member

    Hello,

    I am checking the home page and categories are displayed correctly as per the settings http://prntscr.com/o8jvys

    I am checking to contact us and About us pages and there is no Product category element

    Best Regards

    June 30, 2019 at 9:53 am #130698

    Ramialshami
    Participant

    Hi Elise
    The issue is on this page. Arabic And English
    https://staging.riversworld.net/ar/%d9%81%d8%b1%d9%88%d8%b9-%d8%b1%d9%8a%d9%81%d8%b1%d8%b2-%d9%88%d9%88%d8%b1%d9%84%d8%af/

    Thanks

    June 30, 2019 at 2:09 pm #130718

    Elise Noromit
    Member

    Hello,

    You have set to hide the empty categories from one side and specified the categories IDs which are empty. I have disabled “hide the empty categories”. Check now.

    Best Regards

    June 30, 2019 at 2:32 pm #130722

    Ramialshami
    Participant

    Thanks
    This works

    So Again, after all, it has nothing to do with conflicting plugins 🙂

    Thanks

    June 30, 2019 at 7:02 pm #130745

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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