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Uncaught TypeError: Cannot read property '0' of null

Viewing 15 posts - 1 through 15 (of 15 total)
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  • June 24, 2019 at 8:11 pm #129885

    Victor C.
    Participant

    When clicking in any category or subcategory in product category widget in shop page I am getting this error “Uncaught TypeError: Cannot read property ‘0’ of null” that prevents the info to be loaded. So customers need to refresh the browser to load the info.

    Same issue happens when choosing pagination on my shop page.

    I have disable all plugin and keeping only the ones needed for your theme and issue persits. I have changed the theme to another one and issue desapears.

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    June 24, 2019 at 8:20 pm #129888

    Victor C.
    Participant

    Is this issue related to REDUX FRAMEWORK Plugin?

    Please your urgent support.

    June 25, 2019 at 5:59 am #129917

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme, switch to the parent theme and update it to the latest version first and provide us your admin access so we can check it?

    Thank you in advance

    June 25, 2019 at 1:38 pm #129993

    Victor C.
    Participant

    Hello

    I have created a stagin version so you can debug the issue safetly.

    I have done all steps you recommended, so now you can access staging in the following url staging4.tiendaorganicalaurel.com/wp-admin

    See credentials in private content.

    June 25, 2019 at 1:55 pm #129997

    Artem Temos
    Keymaster

    Please, send us your FTP access as well.

    June 25, 2019 at 2:18 pm #130003

    Victor C.
    Participant

    Hello

    Credentials in private content.

    June 25, 2019 at 2:24 pm #130005

    Artem Temos
    Keymaster

    We can’t access with this FTP access https://prnt.sc/o6h84a

    June 25, 2019 at 2:44 pm #130013

    Victor C.
    Participant

    Hi

    Try using this password.

    June 25, 2019 at 5:50 pm #130018

    Artem Temos
    Keymaster

    Now we connected but we don’t see the folder you sent.

    June 25, 2019 at 6:22 pm #130043

    Victor C.
    Participant

    Hello

    I have double check the info with the web host and in private content can find the credentials.

    June 26, 2019 at 6:08 am #130104

    Artem Temos
    Keymaster

    Where should we test this problem? Previously, you didn’t send us staging website access. Please, send us only one access and a direct link to the problem that corresponds to that server.

    June 26, 2019 at 12:59 pm #130192

    Victor C.
    Participant

    Please debug the issue and fix it staging enviroment and then I can push it to live.

    June 26, 2019 at 8:23 pm #130198

    Artem Temos
    Keymaster

    The problem is caused by this widget http://prntscr.com/o6y8na
    Its code somehow conflicts with AJAX calls made by our theme’s scripts.

    June 26, 2019 at 10:09 pm #130269

    Victor C.
    Participant

    Issue solved.

    Thank you for your prompt support and resolution.

    June 27, 2019 at 7:17 am #130278

    Artem Temos
    Keymaster

    You are welcome!

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Viewing 15 posts - 1 through 15 (of 15 total)