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Compare products not working

Viewing 15 posts - 1 through 15 (of 15 total)
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    Posts
  • June 25, 2019 at 1:45 pm #129994

    TradeSurvey
    Participant

    Hi,

    When I add a product to compare it says “Compare list is empty”. Just noticed your demo site has the same issue. Can it be fixed?

    https://woodmart.xtemos.com/compare/

    Many thanks

    June 25, 2019 at 1:51 pm #129996

    Artem Temos
    Keymaster

    Hello,

    We don’t see any problems on our demo at the moment https://gyazo.com/0e4560058ecddc5da8373a92c8243e7e

    Regards

    June 25, 2019 at 2:30 pm #130007

    TradeSurvey
    Participant

    Yes your demo site is working perfectly for me now. Attached screenshot of problem on my site.

    June 25, 2019 at 2:37 pm #130010

    TradeSurvey
    Participant

    Hi, I’ve attached screenshots of my settings.

    Attachments:
    You must be logged in to view attached files.
    June 25, 2019 at 8:31 pm #130009

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    June 27, 2019 at 9:02 am #130305

    TradeSurvey
    Participant

    Hi,

    I disabled the plugins. Redux framework seems to be the plugin which is stopping Compare from working, but without it the site looks awful!

    Login details below.

    Thank you

    June 27, 2019 at 11:40 am #130310

    Artem Temos
    Keymaster

    We can’t access with this password. Be sure that all plugins still deactivated.

    June 27, 2019 at 12:08 pm #130342

    TradeSurvey
    Participant

    Sorry, should work now.

    June 27, 2019 at 1:08 pm #130367

    Artem Temos
    Keymaster

    We see that some sort of cache is still active. Please, disable all caching services too.

    June 27, 2019 at 1:32 pm #130377

    TradeSurvey
    Participant

    Do I do that in the WP Admin or is it to do with the hosting?

    June 27, 2019 at 5:38 pm #130381

    Artem Temos
    Keymaster

    You need to disable both cache on hosting and wp admin.

    June 28, 2019 at 10:20 am #130492

    TradeSurvey
    Participant

    Hi,

    I’ve “Purge all Caches” in WP Engine > General settings and WP Engine have added a cache exclusion to the Compare Products page:https://tradesurvey3.wpengine.com/compare-products/
    but that didnt work, so WP Engine support turned off cache for the whole site and I tested again but Compare list is empty.

    June 28, 2019 at 11:06 am #130502

    Artem Temos
    Keymaster

    Please, update the theme to the latest version and switch to the parent theme.

    June 28, 2019 at 2:58 pm #130560

    TradeSurvey
    Participant

    Thank you, all seems to be working ok now.

    June 29, 2019 at 8:41 am #130595

    Artem Temos
    Keymaster

    You are welcome.

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