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Site Not working properly after update

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • June 26, 2019 at 4:13 pm #130226

    lindsaycoats
    Participant

    I am having problems with my site after I did an update. The infinite scrolling is no working, even though it is selected as the option.

    There is also no thumbnail on the product page, again it is selected to be shown.

    The sidebar isn’t responding on mobile.

    June 26, 2019 at 5:16 pm #130238

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area

    Best Regards

    June 26, 2019 at 5:42 pm #130245

    lindsaycoats
    Participant

    Still not working.

    June 26, 2019 at 7:49 pm #130261

    lindsaycoats
    Participant

    Just making sure you got my above message! Thanks! We are anxious to get this up and working properly again! THanks!

    June 27, 2019 at 9:49 am #130313

    Elise Noromit
    Member

    Hello,

    Please update the theme and all the related plugins. The current version is 4.8.0

    Best Regards

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Viewing 5 posts - 1 through 5 (of 5 total)