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Problems with Thrive Leads

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  • June 27, 2019 at 10:55 am #130328

    elliotb24
    Participant

    Hi,

    I recently purchased the Thrive Leads plugin to help with email capture and list building. However after it didn’t work and consulting with their team, it turns out that this is a problem with the Woodmart theme. This is a popular plugin so I imagine other users may have come across this problem.

    I have attached the explanation and the screenshot mentioned is below:

    https://cl.ly/1fa4e0f7ddd8

    Can you help resolve this?

    Thanks

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    June 27, 2019 at 11:30 am #130336

    Artem Temos
    Keymaster

    Hi,

    Please, describe to us your problems in a bit more details. Attach some screenshots and provide us with a list of steps on how to reproduce it on your website. Also, send us your admin and FTP access.

    Thank you in advance.

    June 27, 2019 at 11:35 am #130338

    elliotb24
    Participant

    When trying to edit the design of a new sign up form using the Thrive Leads plugin, I get the attached screenshot – and this loading does not stop.

    After contacting the support team for the plugin they sent across the below:

    https://cl.ly/1fa4e0f7ddd8

    This is something that should be rectified with the theme support team apparently –

    “Please take note that all our Thrive Themes products are built according to the WordPress Codex standards hence we recommend you to contact the “Woodmart” theme developers and have them take a look at this issue for you.”

    I have also filled in login details for you to have a look.

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    June 27, 2019 at 1:06 pm #130365

    Artem Temos
    Keymaster

    We need your FTP access as well.

    June 27, 2019 at 1:33 pm #130378

    elliotb24
    Participant

    Please see credentials

    June 27, 2019 at 1:57 pm #130385

    Artem Temos
    Keymaster

    Strange, we are not able edit any files on the server. Seems that there is some kind of cache for JS files. Please, disable it first.

    June 27, 2019 at 2:08 pm #130396

    elliotb24
    Participant

    Gotcha, and while we cannot disable caching for a site on a shared server I can recommend to provide the following article to your developer: https://wpengine.com/support/development-workflow-best-practices/

    versioning files such as CSS and JS are best practices to see updated changes without impacting server load with uncached requests

    June 27, 2019 at 7:18 pm #130397

    Artem Temos
    Keymaster

    We have fixed it for you. Please, check now.

    June 27, 2019 at 10:30 pm #130419

    elliotb24
    Participant

    Thats worked.

    Thank you very much for your help!

    June 28, 2019 at 6:03 am #130431

    Artem Temos
    Keymaster

    You are welcome.

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