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Errors with new theme version

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  • #131212

    Felix
    Participant

    Hi,

    I recently did a theme update from 3.7. to 3.8.1., but had to go back to 3.7 because of bugs with the new version.

    1) Customers could no longer order anything because the pricing on the product page no longer worked correctly. On most products the price calculation only showed the load symbol. (Screenshot) Unfortunately we noticed this after 3 days.
    We deactivated all plugins. The error persisted. We changed the theme and it worked fine. It also works with version 3.7.

    2) In the admin the WoodMart header builder does not work anymore. It shows only a grey area. Also now, when we set back to version 3.7. (Screenshot)

    I hope this can be fixed.

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    #131227

    Artem Temos
    Keymaster

    Hello,

    Could you please update the theme disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    #131266

    Felix
    Participant

    I did a theme update and disabled the plugins.
    Please hurry. The site is live.

    Thanks!

    #131267

    Artem Temos
    Keymaster

    We can’t visit your website as well as log in into the Dashboard
    https://gyazo.com/ae96713c8d0616769d298a13136b157c
    https://gyazo.com/70b7c44fe6c7a7c6c42b8f430501bc6b

    #131285

    Felix
    Participant

    That’s weird. The page works here. But try it now.

    #131290

    Felix
    Participant

    The WoodMart header builder is now working. I don’t know if it’s because I’ve updated the theme 3x now or because of a plugin.

    But the pricing on the product pages doesn’t work correctly yet. The problem is probably limited to different variable products.

    #131292

    Artem Temos
    Keymaster

    Try to enable an option Theme settings -> Product page -> Images -> Additional variations images

    #131314

    Felix
    Participant

    Thank you. That seems to have solved the problem.

    #131326

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

Viewing 9 posts - 1 through 9 (of 9 total)