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Header Builder Missed

Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • July 5, 2019 at 8:30 pm #131537

    lavitasarim
    Participant

    Hello there.

    The Header Builder menu does not appear.

    Could you help?

    Thanks.

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    July 5, 2019 at 9:05 pm #131542

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated for us to check.

    Best Regards

    July 6, 2019 at 6:56 am #131552

    lavitasarim
    Participant

    Hello there.

    It worked when “ShortPixel Image Optimizer” was disabled.

    But why did that happen? Can’t you find a solution?

    Can’t I use “ShortPixel Image Optimizer”?

    Please help me. Thanks.

    July 6, 2019 at 9:21 am #131562

    Elise Noromit
    Member

    Hello,

    Seems that this plugin is not compatible with our theme. There are two ways of solving: contact the plugin support for fixing that or disable the plugin, configure your header and enable the plugin again. As I understand header works well with the plugin, the problem occurs when you try editing the header.

    Best Regards

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