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Issue with Checkout and Items in Cart on Firefox Web Browser

Viewing 13 posts - 1 through 13 (of 13 total)
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  • July 15, 2019 at 4:23 pm #132805

    rgbadmin
    Participant

    Hello.
    We are having an issue with this website on a Firefox web browser (http://creativeproducts.developwithrgb.com/). When you add a product to the cart then try to to navigate to the ‘Checkout’ from the fly-out, the products in our cart disappear and the cart is empty upon reaching the ‘Checkout’ screen.

    Please advise.

    July 16, 2019 at 6:04 am #132859

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    July 16, 2019 at 6:05 am #132860

    Artem Temos
    Keymaster

    Also, please, check how it works with the default WordPress theme.

    July 16, 2019 at 8:30 pm #133032

    rgbadmin
    Participant

    Hi.
    We have deactivated all the plugins that were not related to the theme (Ninja Forms and Yoast SEO) and the issue is still persisting. It is also now happening in Google Chrome but intermittent.

    We also activated the Twenty Seventeen WordPress Theme and the items added to the cart, remained in the cart when navigating to checkout (please see attached screenshot).

    We have provided Admin access in the ‘Private Content’ section.

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    July 17, 2019 at 6:19 am #133072

    Artem Temos
    Keymaster

    When we test your website now we don’t see any problems with adding to cart in FireFox https://gyazo.com/a94efdd6a06024e001071ad59a6ab5da

    July 17, 2019 at 1:16 pm #133159

    rgbadmin
    Participant

    The issue is when you add items to the cart and try to access ‘Checkout’ from the flyout, when the ‘Checkout’ loads, it says there are no items in the cart.

    https://drive.google.com/file/d/1WrMj6q71D0yFBeZBaRBsXLXk3Gxbtwfy/view

    July 17, 2019 at 3:20 pm #133174

    Artem Temos
    Keymaster

    Yes, we tested in the same way and it works correctly. Try to clear your browser cache and see.

    July 17, 2019 at 4:34 pm #133213

    rgbadmin
    Participant

    Our Firefox’s browser is cleared upon closing the browser, but I have went in an manually cleared the cache and the issue is still present. I also checked it on a number of our devices and am still seeing it as well.

    https://drive.google.com/file/d/1po33AdIu6DLPNmw_ZRBI7eZRLX5Cd1In/view

    July 18, 2019 at 6:52 am #133287

    Artem Temos
    Keymaster

    Strange, but your website is not working at all for us. Could you please check what is wrong now? We can’t even enter via Chrome.

    July 18, 2019 at 4:55 pm #133443

    rgbadmin
    Participant

    We apologize, the website was in development then launched yesterday. The new website URL is https://creativeproductsofswfl.com/

    July 19, 2019 at 6:07 am #133503

    Artem Temos
    Keymaster

    We just tested it on a few computers more and it still works fine with FireFox https://gyazo.com/2a92f92492b6b1d9b46d0af177144382

    July 19, 2019 at 1:19 pm #133616

    rgbadmin
    Participant

    Yes. We are now no longer experiencing this issue. Could it have resolved itself when we fully launched the website?

    July 19, 2019 at 1:34 pm #133619

    Artem Temos
    Keymaster

    We don’t know since we didn’t see it before the launch also.

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