Header Builder Not Working

This topic has 4 replies, 4 voices, and was last updated 5 years, 4 months ago by Artem Temos.

Viewing 5 posts - 1 through 5 (of 5 total)

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July 21, 2019 at 2:57 pm #133795

tntlam1102
Participant

I need to set header builder, but it’s not showing anything. I have disable almost all plugins not related to the theme but it’s still not working.

July 21, 2019 at 4:48 pm #133806

jraudus
Participant

Have you checked they are not hidden. I am having issues with the header. I clicked on the mobile header icon in header builder made changes, and for some reason my desktop header disappeared.

When I looked into it, the desktop header settings had changed to “hide on desktop”.

Very frustrating, why can’t I change the mobile header settings with affecting the desktop header?

July 21, 2019 at 7:19 pm #133819

Elise Noromit
Member

Hello, tntlam1102

1. Make sure you have enabled all in Appearance > Install plugins

2. Deactivate all excepting:

CMB2
Redux Framework
Slider Revolution
WPBakery Page Builder
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

and check the issue. If the problem remains provide your site admin access to the private area.

Best Regards

July 22, 2019 at 12:44 am #133833

tntlam1102
Participant

Hello, I have noticed that whenever I deactivate ShortPixel Plugin, the header builder appears. So ShortPixel is not compatible with the theme ?

July 22, 2019 at 6:11 am #133841

Artem Temos
Keymaster

We didn’t test this plugin with our theme and didn’t declare its full compatibility. We suggest you keep this plugin deactivated while configuring the header and then turn it on again.
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