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Active Filter Not Working
- This topic has 20 replies, 2 voices, and was last updated 5 years, 3 months ago by Elise Noromit.
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AuthorPosts
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July 23, 2019 at 9:15 am #134013
karanzenParticipantHi Team,
for my website kanzy.com; I had configured some attributes that were supposed to be used as filters on categories/sub-category pages.
But on selecting “Active Product Filters”, still, I am not able to see those filters.
Can you extend your support to enable filters for category. Kindly note that the applicable filters to be shown only.
Thanks
July 23, 2019 at 11:46 am #134050
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
Please deactivate all the plugins not related to the theme, switch the parent theme, and provide the site admin access to the private area to check.
Best Regards
July 23, 2019 at 11:49 am #134051
karanzenParticipantHi
please have a look and try to sort it.
the login has been provided in private contentthanks
July 23, 2019 at 2:03 pm #134077
Elise NoromitMemberHello,
I have checked the shop page and see the Active filter is working well https://gyazo.com/49627c86cacff1b4ab7eeae97b5ad6cc
Please check and specify the problem.
Best Regards
July 23, 2019 at 2:18 pm #134080
karanzenParticipantHi
Sorry. I got it wrong
What I meant is I have configured various attributes for product categories. Those attributes dont show up as filters.
I want to enable filters for attributes relevant/configured for those categories and sub categories
Thanks
July 23, 2019 at 8:20 pm #134106
Elise NoromitMemberHello,
A category page, for example, will show the filters which relate to the products of the category. For example, cloths category shows size, color (attributes which you have added to the products of the category) and would not show capacity, for example. This is Woocommerce functionality and our theme does not influence.
Best Regards
July 24, 2019 at 8:03 am #134161
karanzenParticipantYes. Ideally, it should be done automatically as relevant.
But it is not happening so. Can you please check or do I have to configure each filter manually.
Kindly help us out
July 24, 2019 at 11:35 am #134231
Elise NoromitMemberHello,
Which category should I check? Please provide the category URL, which attributes works incorrectly? Please provide more details to check.
Best Regards
July 24, 2019 at 11:45 am #134235
karanzenParticipantHi,
Please check for this: https://kanzy.com/product-category/electronics/smartphones/
July 24, 2019 at 3:33 pm #134271
Elise NoromitMemberHello,
I check a black color for smartphones. When I chose black, I see 6 items and all of them relate to the smartphones category.
What is wrong?
Best Regards
July 24, 2019 at 3:35 pm #134273
karanzenParticipantHi
But the other attributes like screen size, battery etc. Doesnot show as filters
Out of many attributes only color shows up
That’s the concern
July 24, 2019 at 4:33 pm #134285
Elise NoromitMemberHello,
Add these attributes to the products. As you see the product does not have the attribute of size http://prntscr.com/oji7yh
Best Regards
July 24, 2019 at 4:53 pm #134288
karanzenParticipantHi
I have added attributes to the product. https://prnt.sc/ojih43
I hope I am getting this correct
Thanks
July 24, 2019 at 6:45 pm #134306
karanzenParticipantHi,
Just a minor clarification. I wanted variable products based on Color. Therefore, out of many attributes I configured – I entered variable product only for color. But I want to use those other attributes for filter and that this not showing up
Thanks
July 25, 2019 at 8:44 am #134363
Elise NoromitMemberHello,
If you want to show the color filter only, remove this widget http://prntscr.com/ojskaq
Best Regards
July 25, 2019 at 9:24 am #134369
karanzenParticipantHi
I have removed it as well but the results are same https://prnt.sc/ojt7fi
I hope I dont have to place each attribute manuallly because woocommerce should take all applicable filters automatically
Thanks,
July 25, 2019 at 10:56 am #134394
Elise NoromitMemberHello,
Please explain clearly your purpose. You have a color filter and it works as it should. It is the only way it works and our theme does not influence this functionality.
Best Regards
July 25, 2019 at 11:01 am #134395
karanzenParticipantHi,
Let me try again
In the demo: https://woodmart.xtemos.com/product-category/furniture/, you can see that there are various filters like price, brand, size, etc. I believe these filters are configured by setting attributes while uploading a product.
I have uploaded many products and have configured some attributes like screen size, RAM, battery etc and set it up in the product. Ideally these attributes should show up as filter in the respective category/sub-category page.
But for me, only price and color filters are showing. I need to use the attributes entered by me as filters in the category page.
Hope it is understandable now
Thanks
July 25, 2019 at 1:04 pm #134423
Elise NoromitMemberHello,
The filter will work with an attribute which is added to the product. As I wrote to you above Add these attributes to the products. As you see the product does not have the attribute of size http://prntscr.com/oji7yh
Best Regards
July 25, 2019 at 1:12 pm #134433
karanzenParticipantHello,
Yes. there is no attribute for Size, but there are various other attributes like battery, screen size and all. The image shared by you only shows the attributes used for variation.
Other attributes are not used for variations but they should be showing up as filters.
Can you share your skype ID to discuss
Thanks
July 25, 2019 at 8:33 pm #134497
Elise NoromitMemberHello,
Add the filters to the shop and set which category to show https://gyazo.com/7ed6aa2e2be4c5d078657c0cfbdeb9f2
Best Regards
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