Issue with Extra Product Options after upgrading to current version of EPO

This topic has 3 replies, 2 voices, and was last updated 5 years, 1 month ago by Artem Temos.

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July 26, 2019 at 3:02 pm #134615

pagezero
Participant

After upgrading to EPO 4.9.6, the options for our products disappeared, although there is a large blank space where the form options would normally display. The options do appear in the HTML source code, just not on the screen. Details are provided in the private content section of this support form. Thanks for your assistance!

In case it’s relevant:

We originally had used some custom hooks to reorder the options section to appear under the product description tab rather than in the summary area but noticed that the current version of EPO allows you to specify the location where the options appear, so we removed it from the Woodmart child theme’s functions.php file. The options did not appear before or after we removed this code.

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July 27, 2019 at 10:06 am #134664

Artem Temos
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Have you solved the problem already? We don’t see any extra white space on the product page https://gyazo.com/b579d54eb13fc06195af6e3998bb671b

Kind Regards
XTemos Studio

July 29, 2019 at 3:18 pm #134968

pagezero
Participant

How strange. We didn’t do anything to cause this change. Maybe it was a caching issue of some kind. In any case, it seems to be working now. We’ll follow up if this changes again. Thanks!

July 30, 2019 at 6:04 am #135040

Artem Temos
Keymaster

Great, contact us when you will have any extra questions.
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