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Mobile View FAQ Element not working proper

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • July 29, 2019 at 8:23 pm #135004

    Milli2019
    Participant

    Hi,

    in the mobile view (smartphone) the faq element is only reacting after reloading.
    Then it works, but if you visit the category the first time the FAQ Area won´t open, its stuck.

    Thx for help

    Best Regards

    July 30, 2019 at 7:39 am #135052

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide page URL with the problem

    Best Regards

    July 30, 2019 at 7:55 am #135060

    Milli2019
    Participant

    Hello Elise,

    All Plugins not theme related deactivated, switched to parent theme, issue remains.

    Best Regards

    July 30, 2019 at 8:07 am #135063

    Milli2019
    Participant

    Hi,
    the link is updated.

    Best Regards

    July 30, 2019 at 12:36 pm #135114

    Elise Noromit
    Member

    Hello,

    I am checking the element both on the emulator and on a real device it works https://gyazo.com/4804104834051b734615de4af6e9207d

    On the mobile, it opens not smoothly but it works, you have not deactivated all the plugins not related to the theme, deactivate and check again

    Best Regards

    July 30, 2019 at 12:55 pm #135122

    Milli2019
    Participant

    Hi,
    i have deactivated everything (plugins, child theme, every custom css that i had, caching everything)
    but put it on again because im testing something else.

    It´s not an childtheme related issue nor a plugin issue. It didnt help.

    1. Its not working when you make the chrome,firefox, edge browser smaller to get the responsive design.
    2. Its not working on chrome android and the samsung browser.

    It works and you can click only on the faq button, when you reload the page,
    is it an bug in wp bakery?

    Thx for help Elise
    Best Regards

    July 30, 2019 at 3:18 pm #135155

    Milli2019
    Participant

    Hi,

    1. It happens when you insert html blocks into the category description
    2. It happens with:
    a) FAQ Element
    b) Popup element also
    c) didnt test more
    I think this is a bug it has something to do with html blocks

    If you insert the bakery code into the category description its working but for example without underline colors.

    Best Regards

    July 30, 2019 at 9:37 pm #135223

    Milli2019
    Participant

    If you insert the bakery code into the category description its working but for example without underline colors.

    July 31, 2019 at 6:53 am #135262

    Elise Noromit
    Member

    Hello,

    Please add this code to the Theme Settings > Custom JS > On the document ready:

    jQuery(document).on('pjax:complete', function (xhr, textStatus, options) {
    if (jQuery.isFunction(window.vc_toggleBehaviour)) {
        vc_toggleBehaviour();
    }
});

    Best Regards

    July 31, 2019 at 9:29 am #135293

    Milli2019
    Participant

    Hi,

    you are the best! Problem solved thank you veeeeeery much.

    Buy Woodmart from XTEMOS, the best theme support on planet.

    Best regards

    July 31, 2019 at 12:51 pm #135336

    Elise Noromit
    Member

    You are welcome, we are always happy to help you, write to us when you have any difficulties or issues with our theme.

    And we would be glad if you will rate our theme with 5 stars on Theme Forest in case you are satisfied with our theme and customer service http://themeforest.net/downloads

    Thank you in advance

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