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Problem running WooCommerce shopping cart and checkout on iPhone

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • #135789

    Pachango
    Participant

    Hi there,

    I´m having troubles when trying to run the shopping cart and checkout on iPhone, not so when using desk or laptop.

    Here are some screen shots to better illustrate the problem:

    Open the store: 1

    Select a product: 2

    The cart icon shows that an item has been selected: 3

    When opening the cart, the product appears: 4

    But when “finishing purchase”: 5

    A message with empty cart appears and does not allow any purchase: 6

    I already tried updating, deactivating plugins and others but the problem persists.

    Any suggestions?

    Rgds,

    RB

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    #135825

    Artem Temos
    Keymaster

    Hello,

    We just tested your website on iPhone and checked all the steps described. The product has been added to cart without any problems https://gyazo.com/4d96d5addb4d8c128cadaf159f129d0b
    Try to disable all extra plugins and check how it works on some other device.

    Regards

    #136375

    Pachango
    Participant

    Hello,

    We’ve done that and the page works fine on all mobile browsers except Safari mobile, any thoughts?

    Rgds,

    #136396

    Artem Temos
    Keymaster

    Hello,

    The screenshot is made on Safari and it works well on all browsers. Actually, adding to cart option doesn’t depend on the browser and on the theme in general.

    Regards

    #136644

    Pachango
    Participant

    Ok, but don’t think it’s marly luck. I’d greatly appreciate an advise on how to fix an issue that is happening in our side, specifically when using Safari on iPhone and after “disabling all extra plugins and check how it works on some other devices.”

    Thnx. in advance.

    RB

    #136705

    Artem Temos
    Keymaster

    So you sorted it out?

    #136921

    Pachango
    Participant

    Not yet…

    #136947

    Pachango
    Participant

    Fixed it!!!, had to do something with the PHP version and cache.

    Here is a link to the article with a few options.https://docs.easydigitaldownloads.com/article/185-shopping-cart-is-empty-at-checkout.

    Rgds,

    RB

    #136990

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it.

Viewing 9 posts - 1 through 9 (of 9 total)

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