Cart & Other Icons are Boxes

This topic has 7 replies, 2 voices, and was last updated 5 years, 3 months ago by Artem Temos.

Viewing 8 posts - 1 through 8 (of 8 total)

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August 8, 2019 at 12:06 am #136694

[email protected]
Participant

Hello,

All the little icons on my site like the cart and the compare button are gone. All we see are little boxes.
This happened a week ago for a little while but then they cape back. I can’t have this happening with my site live. What is causing this issue and how do I fix and prevent this?
See picture
Thank you

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August 8, 2019 at 12:08 am #136696

[email protected]
Participant

I see this on my desktop chrome browser and safari on mobile. In edge I just see no icons, not even square boxes

August 8, 2019 at 6:22 am #136727

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Also, remove all the custom code from the Custom CSS and JS areas in Theme Settings.

Thank you in advance

August 8, 2019 at 6:45 pm #136945

[email protected]
Participant

see private

August 9, 2019 at 1:13 am #136977

[email protected]
Participant

Please help, it’s killing engagement.

August 9, 2019 at 6:15 am #136996

Artem Temos
Keymaster

Please, update our theme to 4.0.2 and follow our migration instruction carefully https://xtemos.com/docs/woodmart/faq-guides/3-x-4-0-migration-guide/

August 9, 2019 at 8:19 pm #137244

[email protected]
Participant

Why was I not able to update the theme automatically from my dashboard this time?

Ok I did the update and removed the 3 unneeded plugins but I still have the same issue. It is not going away. I can’t see any icons like arrows, add to cart button, the heart, checkmates, nothing.

Please help me resolve this

August 10, 2019 at 9:15 am #137281

Artem Temos
Keymaster

Have you removed the code from Custom CSS and JS areas as we asked you?
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