Problem Slider Revolution

This topic has 16 replies, 2 voices, and was last updated 5 years, 4 months ago by Artem Temos.

Viewing 17 posts - 1 through 17 (of 17 total)

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Posts
August 11, 2019 at 6:44 pm #137525

Quentin
Participant

Hello,

When slider revolution in enables, the website crashed.

How i can solve this problem ?

Have a good day !

Kind regards,
Quentin

August 12, 2019 at 7:23 am #137568

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Also, reinstall the plugin first.

Thank you in advance

August 12, 2019 at 7:36 am #137580

Quentin
Participant

Hello,

No problem, it’s done. But the website bugg again.

To explain the problem. When i want to edit my home page, i can’t and i have this message “Connexion perdue. L’enregistrement a été désactivé jusqu’à ce que vous soyez reconnecté·e. Nous sauvegardons cette publication dans votre navigateur, par sécurité.”

Thank you for your help !

August 12, 2019 at 10:38 am #137586

Artem Temos
Keymaster

Hello,

Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

Regards

August 12, 2019 at 11:36 am #137637

Quentin
Participant

Hello,

Okay, it’s done.
But when i activate an other theme, everything is ok.

How i can solve the problem because i have to publish the website on wednesday for my client… ?

Thanks

August 12, 2019 at 11:46 am #137649

Artem Temos
Keymaster

Please, disable all external plugins so we can check.

August 12, 2019 at 12:00 pm #137661

Quentin
Participant

It’s ok, but i still can’t edit my home page….

August 12, 2019 at 12:04 pm #137671

Artem Temos
Keymaster

Please, disable all external plugins so we can check.

August 12, 2019 at 12:06 pm #137672

Quentin
Participant

I disable all external plugin.
I just let plugin installed with the theme.

It’s ok ?

August 12, 2019 at 1:09 pm #137673

Artem Temos
Keymaster

We see that external plugins are still active. Note that you need to disable CMB2 and Redux too. Be sure that you are running the latest version of the theme.

August 12, 2019 at 1:52 pm #137692

Quentin
Participant

It’s ok, the wordpress theme is updated.
I disable CMB2 and Redux

August 12, 2019 at 2:41 pm #137708

Artem Temos
Keymaster

We have activated the plugin and it seems to work correctly.

August 12, 2019 at 2:51 pm #137716

Quentin
Participant

Yes slider revolution work correctly.

Can you try to go in Pages > Accueil > and try to edit something (a text for exemple).
So when you try to do that, the page crashed, and i can’t edit this page..

“Erreur 503 Services Unavailable”

Do you understand ?

August 12, 2019 at 5:48 pm #137760

Quentin
Participant

When I change wordpress theme, the problme is solved.
I think the problem is on the template.
Do you try to make the same problem of me ?
Do you find the solution ?

Have a nice day !

August 12, 2019 at 7:53 pm #137717

Artem Temos
Keymaster

500 Internal Error is a generic error and says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help in this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

Regards

August 12, 2019 at 9:03 pm #137781

Quentin
Participant

Okay, i understand.

But why the problem is only on the home page ?
Why when i use and other wordpress theme, everything is ok ?

Thanks !

August 13, 2019 at 5:58 am #137821

Artem Temos
Keymaster

As we said, it is not possible to understand while you don’t see any errors. Please, follow the instruction and check the actual error.
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Problem Slider Revolution

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