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Woocommerce shopping cart will not open using Woodmart theme

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • August 16, 2019 at 6:13 pm #138777

    galleonexpress1
    Participant

    I am not able to open our Woocommerce shopping cart using the Woodmart theme. This is a recent issue for we’ve been using the Woodmart theme for almost a year. I believe all the plugins are updated. The problem is that the monitor screen dims (turns a translucent gray) when the shopping cart icon is clicked, and the shopping cart page will not open. I’ve tested another theme to see if the shopping cart would open, and it did open. Can you help to resolve this issue?

    August 16, 2019 at 8:29 pm #138794

    Elise Noromit
    Member

    Hello,

    Please navigate to Woodmart > Header builder http://prntscr.com/iyd2pe

    Choose the proper header type (your current) http://prntscr.com/iyd333

    Enter the Cart element and set the same form (drop-down or sidebar) in both: desktop and mobile view. https://gyazo.com/96599c3ec965236ac2a9543303dd40c3

    Best Regards

    August 16, 2019 at 8:57 pm #138804

    galleonexpress1
    Participant

    I followed those procedures and I’m still having the problem. I cleared the cache and the problem still exists.

    August 17, 2019 at 6:22 am #138815

    Bogdan Donovan
    Keymaster

    Please, provide us your admin access so we can log in and check this on your side.

    Thank you in advance.

    August 19, 2019 at 1:24 pm #139223

    galleonexpress1
    Participant

    Hello,

    Please check for issues with the Woodmart theme. Thank you.

    August 19, 2019 at 3:29 pm #139275

    Elise Noromit
    Member

    Hello,

    Please check the credentials I can not log in.

    Best Regards

    August 19, 2019 at 4:02 pm #139277

    galleonexpress1
    Participant

    Please check the site. Thank you.

    August 20, 2019 at 6:20 am #139337

    Bogdan Donovan
    Keymaster

    Hi,

    It seems that issue is caused by some of your custom code in the child theme, try to switch to the parent theme and check if it appears again.

    Regards

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Viewing 8 posts - 1 through 8 (of 8 total)