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Password Reset Does Not Work

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • August 27, 2019 at 5:37 am #140530

    Wilsongoh123
    Participant

    Hi there,

    I would like to ask if you are able to help me with the password reset issue that I am having with my platform at the moment.

    When I click on the password reset when visiting my website, it does not send the new password to the email that is registered with the platform.

    August 27, 2019 at 6:37 am #140542

    Eric Watson
    Participant

    Hello,

    Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

    Regards

    August 27, 2019 at 7:06 am #140555

    Wilsongoh123
    Participant

    Hi there Eric,

    Currently the main plugins that I am running are Woodmart and Dokan. I am not extremely good with these IT stuff so I am not sure what may be causing this issue so it’ll be great if I am able to receive your assistance 🙂

    August 27, 2019 at 12:35 pm #140648

    Eric Watson
    Participant

    We just checked and password reset works fine.

    http://prntscr.com/oy56nt
    http://prntscr.com/oy56vd

    Regards

    August 28, 2019 at 6:31 am #140765

    Wilsongoh123
    Participant

    Hi Eric, may i check with you if you’ve disabled anything while testing it 🙂 Reason being that I am unable to reset two of my hotmail accounts that I have registered to the website itself. It does not send the password reset to the email.
    My input while attempting to reset the password, is the email rather than the username.

    August 28, 2019 at 7:00 am #140783

    Wilsongoh123
    Participant

    Hi Eric 🙂
    I did a test with several email accounts and i realised that only my hotmail accounts don’t receive the emails from my website itself. Is there any way you’re able to help me such that email accounts with outlook/hotmail are able to receive emails from my platform?

    August 28, 2019 at 8:23 am #140819

    Eric Watson
    Participant

    Hello,

    Unfortunately, we cannot help you because the registration functionality, recovering your password and sending email does not relate to our theme, this is the functionality of the plugin Woocommerce.

    Kind Regards
    XTemos Studio

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Viewing 7 posts - 1 through 7 (of 7 total)