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Can only see single product images when moving the mouse over with lazy load

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • September 6, 2019 at 9:08 pm #142444

    WarrenVos
    Participant

    Hello

    Whenever I have lazy load enabled for images from the theme settings the images on the single product page only show when moving the mouse over the image. It vanishes as soon as the mouse moves off the image again.

    September 7, 2019 at 8:58 am #142482

    Eric Watson
    Participant

    Hello,

    As we see you have customized the structure of the product picture most likely a problem because of this, try to remove your changes.
    http://prntscr.com/p2zgzu

    Kind Regards
    XTemos Studio

    September 7, 2019 at 9:30 am #142489

    WarrenVos
    Participant

    I waited almost a day for that answer? Could you be more specific as I haven’t changed anything regarding structure, I don’t even have any custom CSS.

    Please don’t make me wait a day again. The only picture related settings I changed was to show 4 products in a row in the grid. No changes for single product, it’s all default settings.

    September 7, 2019 at 9:36 am #142490

    WarrenVos
    Participant

    Theme settings -> Product Page -> Images are all the default settings

    September 7, 2019 at 9:38 am #142491

    WarrenVos
    Participant

    Just to be clear everything works fine when lazy load is turned off. All other settings are default but as soon as I enable lazy loading in theme settings the images disappear.

    No other changes to structure or anything.

    September 7, 2019 at 1:25 pm #142517

    Elise Noromit
    Member

    Hello,

    Sorry for keeping you waiting. This is an issue may require some more time for solving. Please provide us your site admin access as well as FTP access we shall investigate deeper.

    Please deactivate all the third parties plugins and switch to the parent theme if you run the child.

    Best Regards

    September 8, 2019 at 6:54 am #142580

    WarrenVos
    Participant

    Thanks so much for the help, best theme I’ve ever used.

    September 8, 2019 at 10:44 am #142603

    Elise Noromit
    Member

    Hello,

    We have checked the product page and see the reason: http://prntscr.com/p3bvw5 You need to disable the adding <picture> to images to make it work properly in Imagify plugin. ‘

    Best Regards

    September 9, 2019 at 8:11 am #142725

    WarrenVos
    Participant

    This has done the trick thank you so much

    September 9, 2019 at 9:28 am #142737

    Elise Noromit
    Member

    You are welcome! If you have any questions please feel free to contact us.

    Best Regards

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