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logos disappear

Viewing 16 posts - 1 through 16 (of 16 total)
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    Posts
  • September 13, 2019 at 6:44 am #143623

    mitcheos
    Participant

    Hi, after using the theme for a few minutes the icons stop loading. Any ideas how to fix?

    Thanks

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    September 13, 2019 at 7:46 am #143645

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    September 13, 2019 at 9:38 am #143694

    mitcheos
    Participant

    Here are the details

    September 13, 2019 at 3:42 pm #143700

    Artem Temos
    Keymaster
    Xtemos team

    Please, update the theme to the latest version and turn off all external plugins.

    September 14, 2019 at 1:48 am #143811

    mitcheos
    Participant

    Tried that and same error occurs. Seems to happen when i try to disable the banner header.

    September 14, 2019 at 10:13 am #143849

    Artem Temos
    Keymaster
    Xtemos team

    Do you mean when you disable header banner in CSS generator or in Theme Settings? We see that icons are working well now.

    September 14, 2019 at 12:08 pm #143864

    mitcheos
    Participant

    Header banner under shop appearence. Still buggy for me try going to all products add some to cart then it disappears.

    September 14, 2019 at 1:41 pm #143885

    Artem Temos
    Keymaster
    Xtemos team

    We followed your algorithm but didn’t see any problems https://gyazo.com/6a36ca8edb3639931a7a2fd1db726243

    September 16, 2019 at 2:21 am #144115

    mitcheos
    Participant

    Still happening for me, its happens after 5 minutes. All plugins disabled other than theme plugins. Theme updated.

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    September 16, 2019 at 6:14 am #144143

    Artem Temos
    Keymaster
    Xtemos team

    You have configured your URL wrong. You are using HTTPS but your WordPress settings still contain HTTP https://gyazo.com/c362a91a9fb33d1a9294848edd22ac0c

    September 16, 2019 at 8:09 am #144161

    mitcheos
    Participant

    The real simple ssl plugin is deactivated. Issue is still happening using http. I have sent you login details can you please fix?

    September 16, 2019 at 8:39 am #144173

    Artem Temos
    Keymaster
    Xtemos team

    You need to configure HTTPS everywhere if you want to use SSL certificate.

    September 16, 2019 at 8:57 am #144181

    mitcheos
    Participant

    Im not using ssl. Ive disable the plugin.

    September 16, 2019 at 10:59 am #144191

    Artem Temos
    Keymaster
    Xtemos team

    But all your pages are still loaded via HTTPS. Please, visit your product page and check the URL.

    September 17, 2019 at 6:17 am #144428

    mitcheos
    Participant

    Great thanks – that fixed it.

    September 17, 2019 at 8:24 am #144488

    Artem Temos
    Keymaster
    Xtemos team

    You are welcome.

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