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Critical Issues with Shop Cart & Header

Viewing 21 posts - 1 through 21 (of 21 total)
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  • September 17, 2019 at 4:20 am #144414

    maplehoney
    Participant

    Hi there,

    We updated our client’s website to v.4.1.0 of Woodcart and we’ve experienced major issues with the site since.

    #1 Major Issue:
    Shopping Cart function is now broken and the cart appears at the bottom of the page in the footer section by default.

    #2 Major Issue:
    Search functionality has broken formatting.

    #3 Major Issue:
    Shop page formatting has completely broken and we’re unable to fix this. We’ve regenerated the CSS file as per the Theme guidelines and updated the Woodcart Core. No matter what we do, nothing is fixing these issues.

    Attachments:
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    September 17, 2019 at 6:49 am #144449

    Artem Temos
    Keymaster

    Hi,

    Be sure that you have regenerated CSS generator. And try to disable it completely in case you disabled some required styles for elements that are a mess now.

    Kind Regards

    September 17, 2019 at 6:55 am #144454

    maplehoney
    Participant

    I don’t quite get what you mean exactly. How would we disable the CSS generator?

    September 17, 2019 at 7:00 am #144457

    maplehoney
    Participant

    We’ve ensured to generate a new CSS file before submitting our ticket… that was already completed 🙂

    September 17, 2019 at 7:00 am #144458

    Artem Temos
    Keymaster

    Hello,

    Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

    Thank you in advance

    September 17, 2019 at 7:13 am #144464

    maplehoney
    Participant

    Yes, can you please provide us with an email address to add to the site?

    September 17, 2019 at 7:24 am #144468

    maplehoney
    Participant

    Please see credentials in private.

    September 17, 2019 at 7:38 am #144472

    maplehoney
    Participant

    Just confirming these were received? Our website is currently down as a result of this issue so we’re trying to get it resolved ASAP.

    September 17, 2019 at 8:27 am #144492

    Artem Temos
    Keymaster

    Please, disable external plugins first so we can check it without them.

    September 17, 2019 at 8:36 am #144501

    maplehoney
    Participant

    We aren’t the original developers and as such we’re not sure which plugins are external. We’ve taken a snapshot of the active plugins so please disable those you don’t need for testing. 🙂

    September 17, 2019 at 9:32 am #144520

    Artem Temos
    Keymaster

    Our theme’s required plugins are:

    WPBakery Page Builder
    Woodmart Core
    WooCommerce

    Optional plugins:

    Slider Revolution
    Contact Form 7
    MailChimp for WordPress

    September 17, 2019 at 10:34 am #144541

    maplehoney
    Participant

    OK I will disable these now. Have you logged into the website yet to investigate at all? Again, we are really needing urgent support here… thanks!

    September 17, 2019 at 10:37 am #144542

    maplehoney
    Participant

    This hasn’t resolved the issue – slider shopping cart is still appearing at the footer of the page. Please help!

    September 17, 2019 at 10:47 am #144547

    maplehoney
    Participant

    We have a temporary fix to disable the pop up shopping cart for now until we can create a staging site. We’re all waiting on Xtemos support to know whether we can get a solution or if we should implement or temporary solution. Please let us know ASAP!

    September 17, 2019 at 11:11 am #144561

    Artem Temos
    Keymaster

    Could you please temporarily disable CSS generator file as we asked at the very beginning?

    September 17, 2019 at 11:55 am #144579

    maplehoney
    Participant

    We don’t know how guys, I asked you how to do this when you told us to do that! Did you want us to disable the style.css file? Please elaborate or do it yourselves.

    September 17, 2019 at 12:05 pm #144582

    Artem Temos
    Keymaster

    Sorry, we are talking about the CSS generator. Probably, you have disabled some required styles. Go to Dashboard -> WoodMart -> CSS Generator and check this. Or delete the generated file completely for testing.

    September 17, 2019 at 12:14 pm #144585

    maplehoney
    Participant

    We’ve deleted this file.

    September 17, 2019 at 12:14 pm #144586

    maplehoney
    Participant

    It appears to have fixed the issue!

    September 17, 2019 at 12:17 pm #144589

    maplehoney
    Participant

    Why does the theme even have a CSS Generator? That seems to cause more problems than what it’s worth!

    September 17, 2019 at 9:19 pm #144590

    Artem Temos
    Keymaster

    Please, read instruction about this function in our documentation. But you can simply ignore and don’t use it. https://xtemos.com/docs/woodmart/css-generator/

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