Home › Forums › WoodMart support forum › Updating issues

Updating issues

Viewing 23 posts - 1 through 23 (of 23 total)
  • Author
    Posts
  • September 18, 2019 at 2:34 pm #144984

    Solar Garant
    Participant
    Attachments:
    You must be logged in to view attached files.
    September 18, 2019 at 2:40 pm #144989

    Elise Noromit
    Member

    Hello,

    I am now checking your site and do not see the problem https://prnt.sc/p7sz0a Try to clean the browser and plugins cache, check the issue.

    Best Regards

    September 18, 2019 at 2:53 pm #145003

    Solar Garant
    Participant

    Hi,
    Wich site are you looking at? my staging site? And what about the product page with big logo’s above products, and menu’s?

    September 18, 2019 at 2:55 pm #145004

    Solar Garant
    Participant

    I think you are looking to my existing site. that one is okay, you have to look at my staging site.

    September 18, 2019 at 6:45 pm #145048

    Elise Noromit
    Member

    Hello,

    I see the problem on the staging site. I am checking the CSS generator and see you have disabled the styles for the search form https://prnt.sc/p7wh6f try to enable them and check again.

    Best Regards

    September 18, 2019 at 8:06 pm #145061

    Solar Garant
    Participant

    Okay, and the other problem like menu and product page? Please take a look at my working site select a product and compare the same in staging site.

    Thank you.

    September 18, 2019 at 8:24 pm #145063

    Solar Garant
    Participant

    I mean look at this 2 images marked in yellow is how it should be

    Attachments:
    You must be logged in to view attached files.
    September 19, 2019 at 8:17 am #145136

    Elise Noromit
    Member

    Hello,

    The product page has a discount label and the attribute label. Do you want to hide both? Please list your problems one by one with page URL and screens.

    Best Regards

    September 20, 2019 at 8:49 am #145513

    Solar Garant
    Participant

    Hi

    Could you please look at my two images i uploaded? the one with that big logo above is on my staging site. it needd to look as on my other site with small logo, the second image. Thats all i ask.

    Attachments:
    You must be logged in to view attached files.
    September 20, 2019 at 11:14 am #145569

    Elise Noromit
    Member

    Hello,

    It is not possible to set the attribute image on the place of the main image in the product page. You can upload this image as the main image or into the product gallery.

    Best Regards

    September 20, 2019 at 8:39 pm #145681

    Solar Garant
    Participant

    Please,

    I did not do this. Those big logo’s above the products are brand logo’s and they should be small like in my other site. i sended you twice the images to compare. Please After uptdating my theme it looks like it is now.

    Once again that big logo’s on top are coming trough the update. They should be small brand logo’s So please help me.

    September 21, 2019 at 7:47 am #145743

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and update all the related to the theme.

    Best Regards

    September 21, 2019 at 8:11 am #145747

    Solar Garant
    Participant

    Hi,

    Most plugins where allready deactivated as i told before. But now all plugins are not active. And the problem is still there. this is a theme issue.

    September 21, 2019 at 1:30 pm #145798

    Elise Noromit
    Member

    Hello,

    You have deactivated the CSS in CSS generator https://prnt.sc/p92yzq

    Enable the styles.

    Best Regards

    September 22, 2019 at 9:42 am #145900

    Solar Garant
    Participant

    Hi,
    Can you please give me now the right soltution? this screenshot you send me is not comparing with my settings, Because everything is activ in css settings.

    So once again That big logo above my featured image is there since my update from 3.8 to 4.1. Now tell me please how can i have it like it is on my other site. Please I pay for support and each time you come with unuseful information. This cost me extrat time and money.

    September 22, 2019 at 1:41 pm #145937

    Elise Noromit
    Member

    Hello,

    Can you reinstall the theme, now your site has been broken, if you have added any HTML tags make sure you have closed all the tags.

    Best Regards

    September 22, 2019 at 2:57 pm #145954

    Solar Garant
    Participant

    Could you please provide me a version between 3.8 and 4.1? I can then upgrade to the latest. Another site from me is using the same theme and runs without problems, due each new update.

    September 22, 2019 at 5:04 pm #145979

    Solar Garant
    Participant

    I tryed to update my running site to the latest version. That was okay till i updated the css file. So i discoverd that if i update the css file everything goes wrong.

    September 23, 2019 at 6:29 am #146036

    Elise Noromit
    Member

    Hello,

    I viewed both your sites: live and staging and see that there is everything ok. As I understand you did not use CSS generator before if so you do not need to create any files.

    If you have any questions please feel free to contact us.

    Best

    September 23, 2019 at 10:12 am #146088

    Solar Garant
    Participant

    Hi,
    I am sorry to say so, but both sistes are not okay. My running live site is backed-up to 3.8 again. After sever tries to update. Each time the same problems as i described several times.

    My staging site looks okay, till i update my css. This i also the problem as i told before. I used the css alwasys and never had any problem, till now.

    The theme gives me the note (after a theme update) that i have to update the css. I can ignore it but that is not as it should be right?

    September 23, 2019 at 5:24 pm #146179

    Elise Noromit
    Member

    Hello,

    1. If you use the CSS generator with the out-to-date theme version it would cause bugs because of the CSS generator create the styles only for recent theme version which is 4.1.0. You need to update the theme following these recommendations: https://xtemos.com/docs/woodmart/faq-guides/3-x-4-0-migration-guide/

    2. Your initial problem related to brand attribute label. This problem occurs because you had switched off the styles for labels, both square and round. When we checked the CSS generator we saw this https://prnt.sc/p92yzq, As a result, all the labels styles were deactivated and it led to such view: http://prntscr.com/p9wa0d

    3. When you switch on the CSS generator, all the styles on your site does not work, because your site works on https and styles are plugged in on http https://prnt.sc/p9w7vw You need to configure the https of your site correctly https://prnt.sc/p9w8if.

    Best Regards

    September 24, 2019 at 3:58 pm #146385

    Solar Garant
    Participant

    Can you please check if my site is okay? https://solargarant.nl

    September 25, 2019 at 7:00 am #146439

    Elise Noromit
    Member

    Hello,

    I do not see any problems with the site. What do you mean? https://gyazo.com/13c91f0ecf63024127efe23fa639b706

    Best Regards

  • Author
    Posts
Viewing 23 posts - 1 through 23 (of 23 total)