Product video URL doesn't work

This topic has 7 replies, 2 voices, and was last updated 5 years, 4 months ago by Artem Temos.

Viewing 8 posts - 1 through 8 (of 8 total)

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October 8, 2019 at 3:11 am #148977

Abutaleb
Participant

I have add YouTube video link to my product page but it doesn’t work when click on link.
How can i solve the issue? Please guide me.
I have add a link here as example:

https://www.lilabalixpress.com/shop/fashion/watches/mens-watches/mechanical-watches/ciga-design-full-hollow-automatic-mechanical-watchsquare-shape/

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October 8, 2019 at 6:18 am #149000

Artem Temos
Keymaster

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Also, send us a direct link where we can see this problem.

Thank you in advance

October 8, 2019 at 9:37 am #149047

Abutaleb
Participant

Your team said same this earlier and i did but solve this problem after all i don’t installed any irreverent plugins till now.
I sent direct link earlier mail body please take care this, attached link here again

https://www.lilabalixpress.com/shop/fashion/watches/mens-watches/mechanical-watches/ciga-design-full-hollow-automatic-mechanical-watchsquare-shape/

October 8, 2019 at 12:10 pm #149081

Artem Temos
Keymaster

Sorry, we don’t quite understand what do you mean. We need your admin access so we can check the configuration first.

October 28, 2019 at 5:13 pm #152986

Abutaleb
Participant

I am very sorry for the late,

Please find in details in private area.

I need to another support from your end
Q.2 I want to hide tags and category from single page section. pls help me.
i have attached screen shot.

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October 29, 2019 at 7:13 am #153085

Artem Temos
Keymaster

You need to place the right link in the following format
https://www.youtube.com/watch?v=RUaDFo4b3Ww

October 29, 2019 at 5:33 pm #153308

Abutaleb
Participant

Thank you
It is working

October 30, 2019 at 7:36 am #153366

Artem Temos
Keymaster

You are welcome.
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