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URGENT: Custom CSS doesn't get saved

Viewing 6 posts - 1 through 6 (of 6 total)
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  • October 9, 2019 at 11:40 am #149268

    Adrenaline22
    Participant

    I have about 600 lines of custom CSS in the theme settings. Everything worked fine until the theme update.

    Now whatever I write in the custom CSS editor doesn’t get refleced on the frontend.

    I have cleared the cache (WP Rocket), cleared cache in Chrome, tried several browsers etc.
    Deactivated Wordfence & WP Rocket, cleared cache again. Nothing works!

    It’s a live site, ads are running!

    Please help!

    October 9, 2019 at 11:42 am #149269

    Artem Temos
    Keymaster

    Hello,

    Be sure that you performed all the steps from our migration guide https://xtemos.com/docs/woodmart/faq-guides/3-x-4-0-migration-guide/
    After that, please, disable all external plugins and send us your admin access so we can test it.

    Kind Regards

    October 9, 2019 at 11:50 am #149270

    Adrenaline22
    Participant

    I did everything exactly as in the migration guide except that I didn’t uninstall Redux Framework, because some other plugins still need it (GDPR plugin).

    I will upgrade the theme again right now

    October 9, 2019 at 11:54 am #149271

    Adrenaline22
    Participant

    Also even after the migration I can’t updat the theme via Appearance > Themes

    I get this error:

    Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    Which means that I still have to update it manually..

    October 9, 2019 at 12:00 pm #149272

    Adrenaline22
    Participant

    Updating the theme to the latest version solved it.

    Will I be ever able to update the theme via appearance > themes or I will have to always do it manually?

    October 9, 2019 at 1:07 pm #149293

    Artem Temos
    Keymaster

    Hello,

    Try to do the following to update the theme:

    1. Go to Dashboard -> WoodMart -> Theme License and deactivate the theme.

    2. Go to Dashboard -> Updates and click on Check Again.

    3. Activate the theme with your purchase code again.

    4. Try to update the theme via Appearance -> Themes or via Dashboard -> Updates.

    Regards

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Viewing 6 posts - 1 through 6 (of 6 total)